Account Manager, Wholesale - Lifestyle

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: The Account Manager is responsible for driving the growth and development of Coach Footwear across European Wholesale, strengthening existing partnerships and building the client portfolio in line with growth strategies.

The successful individual will leverage their proficiency in Wholesale Sales to:

• Develop Coach’s Footwear category across key European Wholesale accounts by driving existing partnerships, implementing growth strategies, and identifying new business opportunities

• Manage sales appointments in four markets a year and present assortment strategies tailored to each account, informed by performance and seasonal regional strategy

• Collect and process orders, ensuring alignment with OTB expectations and key seasonal product messages

• Support the Sales Manager with developing a European growth strategy for the Footwear category and establishing the processes needed for successful execution

• Analyse year-on-year growth and produce seasonal trade reports that highlight sales performance, seasonal product wins, challenges, and opportunities for internal and external audiences

• Develop short and mid-term plans to achieve sales and turnover targets, while supporting the Sales Manager with longer-term commercial plans and regional strategies for key accounts

• Track and present weekly and quarterly sales performance, creating action plans where needed and maximising ATS opportunities

• Own seasonal and yearly OTB planning and long-range planning

• Build strong relationships with accounts through regular touchpoints and maintain an agile approach to business needs

• Work with Finance to review and evaluate account profitability

• Partner with the Marketing team to develop tailored plans for key accounts, ensuring media plans align with regional strategy and trade activity

• Deliver strong operational execution by partnering with Wholesale Customer Service to manage the order lifecycle, support order book conversion, and liaise with Accounts Receivable on customer payments

The accomplished individual will possess

• Extensive experience managing retail wholesale portfolios for brick-and-mortar and online

• Experience overseeing accounts across Europe, with the ability to navigate diverse market dynamics

• Strong expertise in Footwear and/or Ready-to-Wear product categories

• Proficient in Microsoft 365, including Excel & PowerPoint

• Flexibility to travel across Europe as required

• Collaborative team player, highly motivated and target-driven

• Highly analytical with an eye for detail and ability to translate data into actionable points

• Excellent written and verbal communication skills

• Strong organisational and time-management skills

• Ability to perform well under pressure in a fast-paced, high-performance environment while maintaining accuracy

• Agile approach to business development, with the ability to pivot in response to changing business needs

Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK.

What Tapestry can offer you

• Hybrid working (3 days working from the office, 2 days remote)

• Option to finish early on a Friday (Flex Fridays)

• 1 Paid Volunteering Day per year and opportunities to volunteer with global projects

• Learning & Development opportunities

• Internal mobility & career progression

• Regular Social Events - Seasonal & Cultural

• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

Other benefits include

• 25 days holiday in addition to bank holidays

• Annual Incentive Plan (company performance bonus)

• Multi brand discount up to 50% off – Coach and Kate Spade

• Private Healthcare with health assessment (Bupa)

• Bupa rewards - Financial wellbeing support and wellness discounts

• Private Dental Cover

• Free 24/7 support for family building, fertility and menopause with Maven

• Eyecare vouchers

• Employee Assistance Program

• Employer Pension Contribution

• Gym discount

• Interest free season ticket loan

• Cycle to work scheme

At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that’s ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you.

Our Competencies for All Employees

Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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