Receptionist for 5* Hotel

At The Fitzwilliam, we believe great hospitality starts with great people. We are currently looking for an experienced Hotel Receptionist to join our Front Office team and help us deliver the warm welcomes, personalised service and memorable experiences that keep our guests coming back time and again.

The role involves:

• Providing an outstanding guest experience by exceeding guest expectations.
• Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.
• Ensuring all tasks and checklists are actioned and completed during shift.
• Having comprehensive knowledge and actively promoting the surrounding area of Dublin.
• Maximising all available sales opportunities by actively upselling the hotel facilities and rates.
• Ensuring that all aspects of security and cash handling are followed at all times in accordance with the Hotel Policy.
• Having the highest standards of presentation and cleanliness at the Front Desk.

About The Role

The ideal candidate must have:

• Excellent communication skills both verbal and written
• Previous experience of Opera Cloud reservations system is preferred
• Exceptional selling skills both upselling and cross selling
• Attention to detail
• Strong customer focus skills
• Positive attitude to work
• Enjoys a sense of empowerment and a want to improve
• The ability to work shifts and weekends

Required Criteria

• Exceptional selling skills both upselling and cross selling
• Ability to work on a fully flexible schedule

Desired Criteria

• Previous experience of Opera is preferred

Skills Needed

Hospitality, Exceptional Customer Service Skills, Reception skills, Reservation skills, Local Knowledge Skills

About The Company

The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.

Company Culture

At the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.

Company Benefits

At the Fitzwilliam Hospitality Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.

Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Staff celebration events, Company employee App

Salary

Not disclosed