Business Support Officer - Grade C

Job Category :Admin & Clerical
Client Location : Plymouth City Council
Hours Per Week :37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.18

Business Support Officer required to support increased workload following local elections. Supporting the elections team with administrative tasks including supporting a local by-election and post-election administration tasks following local elections. This is a 2-month fixed term post, based in Ballard House full time (Mon-Fri 9-5)

Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services (25%)
 Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary (20%)
 Accurately update information on relevant systems e.g. Academy, Civica, Carefirst (30%)
 Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services (20%)
 Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice – supporting a continuous improvement ethos (5%)

 NVQLevel2or3
 Customer care qualification/training
 Basic knowledge of relevant legislation, policies and procedures
 Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
 Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
 Experience of providing an effective and efficient business support service to customers.
 Administrative experience with an understanding of office procedures.
 Experience of prioritising own workload to ensure deadlines are met.
 Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.