Accommodation Booking Clerk

We're looking for a friendly, organised and proactive Accommodation Booking Clerk to deliver exceptional service at the heart of RAF Cranwell team. If you love helping people, thrive in a fast‑paced environment and enjoy being the go‑to problem solver, this is the role for you.

What you’ll be doing

• Providing a warm, professional welcome to all guests
• Managing accommodation bookings with accuracy and care
• Handling calls and emails, ensuring every customer receives exceptional service
• Keeping systems updated, issuing keys, processing payments and ensuring smooth check‑ins/outs
• Supporting the daily operation, from producing guest lists to logging repairs
• Working closely with colleagues across all Cranwell Messes to keep everything running seamlessly
• Role modelling the ESS Way and our Compass DNA values every day

What we’re looking for

• A customer service superstar with a positive, can‑do attitude
• Confident with Microsoft Office and able to pick up new systems quickly
• Highly organised and methodical; able to prioritise and stay calm under pressure
• A great communicator who enjoys working as part of a team
• Someone who takes pride in doing a great job and delivering for our customers

It’s a bonus if you have…

• Experience in reception, call‑centre or accommodation environments
• Familiarity with military structures
• A desire to grow and develop your career with us

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 25 hours per week.

As a an Accommodation Booking Clerk, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50.2 weeks per year

Could you bring your spark to Defence? Here's what you need to know before ing:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal an Accommodation Booking Clerk will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.