Human Centred Design - AI Product Designer

Human Centred Design - AI Product Designer

Position Description
At CGI, we are helping organisations reimagine how products, services, and experiences are designed through the intelligent application of human-centred design and AI-enabled innovation. You’ll be joining CGI’s UK Centre of Excellence for Human-Centred Design; a team we call Sparck.

As a Product Designer, you will play a key role in shaping solutions that deliver measurable outcomes, improve operational performance, and create meaningful user experiences. Working at the intersection of design, technology, and business transformation, you will help solve complex challenges, influence strategic decisions, and drive continuous improvement. Joining CGI means becoming part of a collaborative environment where you can take ownership of impactful work, explore innovative approaches, and grow your career while helping clients unlock the full potential of emerging technologies.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Your future duties and responsibilities
In this role, you will help shape the next generation of AI-enabled products, services, and operational experiences for a diverse range of clients. You will work across discovery, strategy, experimentation, delivery, and optimisation activities, applying human-centred design principles alongside AI-enabled approaches to solve complex business and user challenges. Working with multidisciplinary teams, you will identify opportunities, generate insights, validate concepts, and ensure solutions deliver measurable value for users, organisations, and operational teams.

You will have the opportunity to influence product direction, improve workflows, and contribute to the responsible adoption of AI technologies. Supported by experienced colleagues and empowered to take ownership of your work, you will help create trusted, accessible, and scalable experiences while contributing to the continued evolution of CGI’s design and innovation capabilities.

Lead & Shape AI-enabled products, services, and operational experiences
Discover & Analyse user, business, operational, and technology needs
Generate & Validate concepts through experimentation, prototyping, and testing
Optimise & Improve workflows, processes, and end-to-end experiences
Facilitate & Collaborate with clients, stakeholders, and delivery teams
Design & Deliver accessible, inclusive, and trustworthy experiences
Apply & Govern responsible AI principles and human-centred design practices
Support & Coach colleagues in modern design approaches and AI-enabled ways of working
Contribute & Innovate within CGI’s Human-Centred AI and product design community

Required qualifications to be successful in this role
You should have experience designing digital products, services, or operational experiences within complex environments and be comfortable working across discovery, delivery, and continuous improvement activities. You will combine strong human-centred design expertise with product thinking, systems thinking, facilitation skills, and an interest in applying AI-enabled approaches to create meaningful business and user outcomes.

Essential qualifications:
Experience working across discovery, product design, experimentation, and delivery
Strong understanding of human-centred and user-centred design methodologies
Proven experience designing complex user journeys, workflows, services, or digital products
Strong workshop facilitation, stakeholder engagement, and collaboration skills
Excellent communication, storytelling, and presentation abilities
Knowledge of accessibility, inclusive design, and responsible design principles
Experience working with AI-enabled products, intelligent workflows, or conversational experiences
Understanding of systems thinking and product thinking approaches
Ability to work effectively with multidisciplinary teams including engineering, product, and business stakeholders
Curiosity for emerging technologies and AI-enabled ways of working
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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.