Reporting To: 1st line Application Support Team Lead
Location: Flexible – Hybrid working with visits to office in Milton Keynes expected. Background
Graphnet Health is a software development company that provides solutions to the healthcare IT market, and we are seeking a talented individual to join our operations team as an Application Support Analyst for our core application and associated products and provide technical deployment support of our solution remotely to customer servers. Role Description
The Application Support Analyst will play an integral part of the support process for Graphnet, working and assisting senior members of the team and supporting our core software across all customers. You will be the first point of call for all software application IT issues that come via the service desk system. The ideal candidate will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team. Duties and Responsibilities
Hands-on application support or training courses undertaken with any of the following will be advantageous:
Higher education/degree in a technical field is desirable
Good understanding of IT systems and databases
Good/Advanced Excel skills
A broad overview of IT issues, both software and hardware Applications
Please apply in writing, sending a covering letter & CV to View email address on meeveem.com Your security is important to us. Graphnet Health will never request that candidates download software, share remote access to their device, or install applications in order to apply or interview for a role. As a UK-based company, we are only able to consider candidates who are currently residing in the UK and who are legally eligible to work in the UK. Unfortunately, recruitment scams are becoming increasingly common, including fraudulent communications pretending to represent legitimate organisations. We encourage all applicants to verify communications carefully and ensure they originate from official Graphnet Health channels. If in doubt, please contact us directly before taking any action.
Location: Flexible – Hybrid working with visits to office in Milton Keynes expected. Background
Graphnet Health is a software development company that provides solutions to the healthcare IT market, and we are seeking a talented individual to join our operations team as an Application Support Analyst for our core application and associated products and provide technical deployment support of our solution remotely to customer servers. Role Description
The Application Support Analyst will play an integral part of the support process for Graphnet, working and assisting senior members of the team and supporting our core software across all customers. You will be the first point of call for all software application IT issues that come via the service desk system. The ideal candidate will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team. Duties and Responsibilities
- Provide 1st line support for Graphnet software applications using JIRA.
- To triage, diagnose, investigate, and resolve service desk calls in accordance with SLAs (Service Level Agreements)
- To escalate issues appropriately and work with senior members of the team in a timely fashion
- Liaise with 3rd party suppliers to resolve customer issues
- To review customer environments daily to ensure integrity of the system, this will include checking incoming data feeds and data loads across all sites, monitor alerts, checking for any errors in functionality and reporting back to customers where required.
- Access management: To review and grant access to our Cloud Access Security (CAS). This includes reviewing and maintaining all customer CAS boards.
- To maintain the documentation library (knowledge base on confluence)
- To assist the technical teams to ensure that systems are in the same state pre and post patching
- Additional tasks as required to support the Operations team
- Confidence to communicate with customers in a professional manner, remotely or over the phone
- Must be able to work as part of a team but also independently where appropriate
- Must be able to prioritise work with the Ability to adapt to a fluid and varied workload
- Natural desire to investigate and diagnose issues and document processes as and when required
- Able to work in a logical and systematic fashion
- Demonstrate problem solving and troubleshooting skills
- Exhibit a flexible, can-do attitude to problem solving using own initiative.
- Be reliable and motivated with the ability to stay focused when working from home
- Demonstrate an attention to detail
Hands-on application support or training courses undertaken with any of the following will be advantageous:
- Bespoke Software Solutions
- SQL
- ITIL
- PowerBI
- JIRA/ Confluence
- Microsoft teams
- Azure/cloud exposure
Higher education/degree in a technical field is desirable
Good understanding of IT systems and databases
Good/Advanced Excel skills
A broad overview of IT issues, both software and hardware Applications
Please apply in writing, sending a covering letter & CV to View email address on meeveem.com Your security is important to us. Graphnet Health will never request that candidates download software, share remote access to their device, or install applications in order to apply or interview for a role. As a UK-based company, we are only able to consider candidates who are currently residing in the UK and who are legally eligible to work in the UK. Unfortunately, recruitment scams are becoming increasingly common, including fraudulent communications pretending to represent legitimate organisations. We encourage all applicants to verify communications carefully and ensure they originate from official Graphnet Health channels. If in doubt, please contact us directly before taking any action.
Vacancy posted 27 days ago
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