Business Administration Apprentice

Summary

An exciting opportunity to join Yorkshire Street Surgery as a Business Administration Apprentice, supporting reception and office operations while completing a Level 3 Business Administration Apprenticeship.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday- Friday Working hours to be confirmed with the employer.

37 hours a week

Start date

Monday 30 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working within the administration and reception team, you will support the smooth running of the GP surgery and help provide an efficient service to patients and healthcare professionals.

Key Responsibilities:

• Greeting patients and visitors professionally at reception
• Answering incoming telephone calls and directing enquiries appropriately
• Booking and managing patient appointments
• Maintaining accurate patient records and confidential information
• Supporting administrative processes across the surgery
• Scanning, filing and organising documents
• Processing emails and responding to basic enquiries
• Supporting clinicians and practice staff with administration tasks
• Using IT systems and healthcare databases
• Maintaining professionalism and confidentiality at all times

This role requires excellent communication skills, strong attention to detail and the ability to work calmly within a busy healthcare setting.

Where you'll work

Yorkshire Street Surgery
1 Yorkshire Street
Rochdale
OL16 1XU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ROCHDALE TRAINING ASSOCIATION LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will complete the Business Administration Level 3 Apprenticeship.

Training will include:

• Structured off-the-job training with Rochdale Training
• Business administration and customer service skills
• Communication within a professional healthcare environment
• Data protection and confidentiality awareness
• IT and office administration systems
• End Point Assessment

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Logical
• Team working
• Creative
• Initiative
• Patience