IT & Robotics Support Apprentice

Summary

You will join the robotics support team and learn how to install, configure, maintain and troubleshoot service and cleaning robots. Working under the guidance of experienced colleagues, you will develop practical engineering, networking and customer-support skills through workshops, structured training and visits to customer sites.

Wage

£13,312 to £21,149.44, depending on your age

National Minimum Wage

Training course

Information communications technician (level 3)

Hours

Monday - Thursday, 8.30am - 5.00pm.

32 hours a week

Start date

Monday 16 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Learn to complete robot mapping, navigation setup, route testing and environment calibration.
• Assist with customer surveys to understand customer site environments, workflows and operational requirements.
• Prepare equipment for installations and support stock control of robotic parts, consumables and replacement components.
• Travel with the robotics team to customer sites to support the installation, configuration and commissioning of cleaning and service robotic systems.
• Help set up charging stations, workstations and network connectivity, including Wi-Fi and basic configuration.
• Support user training, customer onboarding and go-live activity, explaining routine operation clearly and professionally.
• Carry out planned maintenance, inspections, cleaning, firmware updates and basic component replacement.
• Complete accurate installation reports, service logs, maintenance records and incident information in company systems.

Where you'll work

Unit 6
Queensway North, Team Valley Trading Estate
Gateshead
NE11 0NY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COLLEGE

Training course

Information communications technician (level 3)

What you'll learn

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

• Engineering (grade Grade C/4)
• English (grade Grade C/4)
• IT (grade Grade C/4)
• Maths (grade Grade C/4)
• Science (grade Grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Logical
• Team working
• Interest in IT
• Interest in Robotics
• Positive attitude
• Independent working
• Flexible working

Other requirements

This is a practical, field-based role involving regular travel to customer sites, time in hospitality and service environments, and the safe movement of equipment and parts.

Some appointments may require flexible start or finish times. Site work, driving and higher-risk technical tasks will only be undertaken after suitable training, assessment and authorisation. 

A full UK driving licence is desirable.