Lucy & Yak is looking for an organised, curious, detail-oriented E-commerce Trading Executive with a commercial mindset and a genuine passion for making online shopping as seamless (and fun!) as possible who loves creating brilliant online experiences.
The successful applicant will be the person making sure our website and app always look their best whether that's launching exciting new collections, bringing campaigns to life, improving navigation or spotting little tweaks that make a big difference to our customers.
Working closely with our Creative, Marketing, CRM and Development teams, the Ecommerce Executive will help shape how Lucy & Yak shows up online every single day.
What you'll be doing...
- Keep our website and app looking their absolute best, making sure everything is up to date, optimised and ready to support our trading goals.
- Bring new product launches, seasonal campaigns and promotions to life by coordinating assets, copy and technical set-up across our digital channels.
- Make it easy for customers to find what they're looking for by optimising merchandising, search and navigation.
- Work closely with our CRM Manager to ensure personalised experiences are reflected onsite and support customer retention.
- Partner with our Marketing team to create engaging, high-converting landing pages that help our campaigns shine.
- Monitor site performance, troubleshoot issues and work with developers or third-party partners to improve speed, functionality and user experience.
- Keep a close eye on key ecommerce metrics, including conversion, revenue, AOV, bounce rate and basket abandonment, using insights to suggest improvements and new opportunities.
- Champion consistency across the website and app, making sure every piece of content reflects our brand personality and customer-first approach.
- Stay curious! Keep up with ecommerce trends, platform updates and competitor activity, bringing fresh ideas back to the team.
What Lucy & Yak are looking for:
- A genuine passion for creating brilliant online shopping experiences.
- Love the details and enjoy spotting ways to improve things, big or small.
- Are highly organised and comfortable juggling multiple projects and deadlines.
- Have strong commercial awareness and understand what drives conversion and customer engagement.
- Have experience using ecommerce platforms (Shopify experience is a bonus, but not essential).
- Enjoy working with data and can turn insights into practical actions.
- Like solving problems, testing new ideas and continuously improving how things work.
- Thrive in collaborative teams and enjoy working with marketers, creatives, developers and everyone in between.
- Bring curiosity, initiative and a positive, can-do attitude to everything you do.
What the Ecommece Executive will get:
- A chance to make a real impact at one of the UK's most loved independent fashion brands.
- Hands-on experience working within a high-performing Ecommerce team.
- The opportunity to work on exciting launches, campaigns and digital projects with supportive, talented colleagues.
- A 4-day working week (Monday–Thursday), because we believe life happens outside of work too.
- Vitality healthcare package.
- A bright, welcoming office in Brighton—with some of the best views in the city.
If you're excited by creating joyful online experiences, love making things run smoothly, and want to help build the future of Lucy & Yak's digital experience, we'd love to hear from you.
Vacancy posted 25 days ago
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