IBA Fiduciary Technician - Part-time, Flexible & Hybrid Working

Hybrid working: A mix of working from home and our Witham office

Our Client Support Services department have an opportunity for an IBA Fiduciary Technician with our Fiduciary Team supporting the LAC region. This role is offered on a hybrid basis and is well suited to individuals seeking flexible working arrangements or looking to continue or restart their career in a supportive environment.

We welcome applications from candidates with diverse career journeys, including those returning to work after a career break, and are committed to providing an inclusive and supportive workplace.

About the role

As an IBA Fiduciary Technician you will be securing agreement and settlement of balances with our Clients or markets. Handling & allocating payments and receipts for your own clients which includes unique lines of business, programme structures and reinsurance reporting requirements.

You’ll work within an experienced, collaborative team, with the opportunity to manage your day‑to‑day responsibilities independently while having access to guidance, support and development where needed.

What can you expect?

• Work with Reinsurance professionals across Witham and London
• Build, refresh or further develop your technical experience within a broker environment
• Grow your skills within a role that offers ongoing development and progression
• Be part of a global business that works with clients of all sizes to define, design and deliver innovative solutions to better quantify and manage risk

We will rely on you to

• Take responsibility for own workload, including where necessary definition of cases and associated issues
• Work with a high degree of autonomy in relation to more routine aspects, with clear escalation routes where support or guidance is required
• Partner with the Operations Specialists to support with root cause analysis and develop improved process, protocols, and behaviours to improve outcomes in the future
• Utilise knowledge of processing of premiums and/or loss transactions and associated cash follow up, plus the application and disbursement of funds due
• Liaise effectively with Client Service Support and Guy Carpenter client‑facing colleagues where necessary to ensure a coordinated approach is taken
• Develop and maintain clear working papers supporting investigative work undertaken and/or methodologies used to support conclusions or proposals to senior management
• Support wider CSS activities where required, including quarter review of potential financial exposures, delivery of key performance targets or other significant business objectives
• Duties to support client base include transactional processing, follow up and securing reinsurance recoveries, collateral and timely and accurate system entry of all assigned client activity

What you need to have

• Accounts & Settlement knowledge
• Track record of successful client account management, relationship management, engagement and development
• Ability to manage workload and expectations across multiple stakeholders
• Data management and analytical skills
• A strong client focus and good problem‑solving skills to reconcile and resolve payment queries

We recognise that not every career path is linear. If you meet most of the above and are keen to develop or return to a technical role, we encourage you to apply.

What makes you stand out

• Experience of Insurance or Reinsurance accounting and settlement activities
• Knowledge of Bureau markets
• Exposure to working with currencies
• Having provided guidance by mentoring and/or training colleagues

At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at View email address on uk.workus.org.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.