Business Administration Apprenticeship

Summary

Reception and administrative support, including greeting patients, booking appointments, handling enquiries, processing information and liaising with clinical teams and external services.

Wage

£17,550 a year

£9 an hour 

Training course

Business administrator (level 3)

Hours

8.30 - 5.00pm on working days in practice

37 hours a week

Start date

Monday 14 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Systmone as per the practice workflow

g. Photocopy documentation as required

h. Provide administrative support for the GPs’ and Nurses

In addition to the primary responsibilities, the medical receptionist may be requested to:

a. Support administrative staff, providing cover during staff absences

b. Issue repeat prescriptions in line with protocol

c. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records

d. Complete opening and closing procedures in accordance with the duty rota

e. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Provide administrative support within clinics (Influenza or Child Immunisations)

g. Ensure that start of the day procedures (opening up) and end of the day procedures (closing and securing the practice) are completed appropriately.

Where you'll work

THE GARTH SURGERY
RECTORY LANE
GUISBOROUGH
TS14 7DJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE EDUCATION TRAINING COLLECTIVE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This is an apprenticeship of 18 months duration.  Training for Level 3 NVQ in Business Administration will be provided one day per week off site at Redcar and Cleveland College.  

Requirements

Desirable qualifications

GCSE in:

• English (grade (Grade A*-C/9-4))
• Maths (grade (Grade A*-C/9-4))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working
• Non judgemental
• Patience
• Competent in the use of Office
• Effective time management
• Ability to work as a team
• Ability to work independently
• Good interpersonal skills
• Ability to follow policy
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity
• Empathetic and sensitive
• Ability to work under pressure
• Flexible to work outside hours