IT Supervisor

As an IT Supervisor at The Cadogan, you will be instrumental in ensuring the seamless operation of our advanced technology infrastructure.

If you are a skilled IT professional seeking to deliver vital support and maintain secure systems in a prestigious luxury environment, this is your opportunity to excel. 

Primary Responsibilities Include  

• Provide technical support to hotel employees, resolving hardware, software, network, and system issues in a timely manner. 

• Support and maintain hotel IT infrastructure, including servers, workstations, printers, telephony systems, Wi-Fi networks, and audiovisual equipment. 

• Ensure all hotel technology systems operate efficiently and securely, including PMS, POS, finance, HR, and other business-critical applications 

• Assist in implementing and monitoring cybersecurity measures, ensuring compliance with company policies and data protection requirements. 

• Liaise with external vendors and service providers to coordinate maintenance, repairs, upgrades, and support activities 

• Support hotel events and meetings by ensuring audiovisual and technical equipment is operational and available as required. 

About Us

Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural neighbourhoods; Chelsea, Knightsbridge, and Belgravia and offers guests a refined residential experience within a restored townhouse.

The hotel’s 54 rooms and suites artfully blend a rich historical legacy with contemporary luxury, creating a space imbued with character, history, and a profound sense of belonging, all while echoing its tradition of hosting both historical and contemporary esteemed guests. The hotel further distinguishes itself through its exceptional food and beverage offering:

• Willett’s, our welcoming neighbourhood British bistro and bar, where seasonal British produce, daily specials and classic dishes are served in a warm and inviting all-day dining setting.
• The Drawing Room is an elegant space open from morning until late, offering a cosy corner exclusively for hotel guests at breakfast until 11am. From then on, it welcomes everyone — whether for lunch, dinner, or drinks expertly crafted by our talented bartenders.

The Belmond & LVMH Family

The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience

Requirements

What You Bring:   

• Proven experience in IT support and infrastructure management, preferably within a hospitality or luxury environment. 

• Strong technical proficiency in supporting hardware, software, networks (including Wi-Fi), and various business-critical systems (e.g., PMS, POS) 

• Demonstrated ability to troubleshoot and resolve a wide range of IT issues efficiently and effectively. 

• Experience with cybersecurity measures and ensuring data protection compliance. 

• Familiarity with IT asset management, system configurations, and support request tracking. 

• Excellent communication and interpersonal skills to provide technical guidance and support to non-technical hotel employees and liaise with vendors. 

• Ability to manage multiple tasks, prioritize effectively, and work both independently and as part of a team. 

As part of the LVMH LIFE360 program aimed at reducing LVMH’s ecological impact, which includes a Green IT vertical, candidates should demonstrate a keen interest in environmental issues related to Green IT and be eager to be trained and to implement associated best practices.

Applicants must have eligibility to work in the UK. 

Benefits

What We Offer:

The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and generous Service Charge
• Complimentary and preferential rates for experiences at our iconic destinations, as well as on-site Guest Experiences
• Life assurance
• Company sick pay
• Increased annual leave entitlement with length of service

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.