Summary
As Customer Service Apprentice, you will work as part of the Service Team who are responsible for the monitoring and administration of shipments, ensuring the deliveries are made on time. You will liaise regularly with customers, overseas offices, partners or agents.
- Wage
£22,568 a year
Starting at £22,568.00 with an increase every six months of £1000 subject to satisfactory performance
- Training course
- Customer service specialist (level 3)
- Hours
- Full-time Monday - Friday
08:30 - 17:30. (May be required to perform alternate shift due to departmental needs).
1-hour lunch break.
40 hours a week
- Start date
Monday 9 November 2026
- Duration
1 year 3 months
- Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be responsible for administering associated paperwork, which documents the nature of the goods being exported or imported and that they are legal and legitimate.
- To work with the customer to provide the best service available within the time constraints provided
- To create a relationship with customers and suppliers and be able to inform customers of any deviations to the plan
- Liaise by telephone/email/with partners/customers and other departments and
- General administration duties including order entry and customs administration
- Support the business with any additional tasks as required
- Maintain a team-oriented atmosphere
Where you'll work
Northampton Logistics Centre Thomas Dachser Way
Brackmills
Northampton
NN4 7HT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SR APPRENTICESHIPS LIMITED
Training course
Customer service specialist (level 3)
What you'll learn
Course contents- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Customer Service Specialist Level 3.
More training information
SR Apprenticeships is a leading national training provider delivering Apprenticeship programmes throughout the UK.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Initiative
- Methodical
- Excellent phone manner
- Approachable
- Positive attitude
- Willingness to learn
- Desire to achieve
Vacancy posted 27 days ago
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