Apprentice Learning Support Administrator

Summary

We are seeking an Apprentice to join our busy Learning Support team as an Administrator. This is an excellent opportunity to provide general office administration, including monitoring and maintaining the department’s shared mailbox and responding appropriately to enquiries.

Wage

£15,392 to £24,454.04, depending on your age

National Minimum Wage

Training course

Business administrator (level 3)

Hours

Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.

37 hours a week

Start date

Monday 31 August 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

• Provide efficient and effective administrative support to the Inclusive Learning Adviser (ILA) teams and Learning Support Assistant Coordinator, ensuring the smooth day-to-day operation of Learning Support services across all campuses
• Support the Learning Support Assistant Coordinator in managing the administration of daily timetable changes for Learning Support Assistants
• Coordinate the scheduling and organisation of the EHCP Annual Review cycle, including room bookings and the collation and distribution of required documentation in line with statutory timeframes
• Maintain accurate and up-to-date tracking systems and databases to support statutory compliance, reporting requirements, and audit processes
• Collate, scan, and securely store learner documentation and evidence in line with data protection, GDPR, and confidentiality requirements
• Work consistently to a high level of accuracy, organisation, and attention to detail in all aspects of the role
• Deal with customers in a pleasant and effective manner, while reflecting the vision, mission and values of the college
• To attend regular meetings with the Manager and assessor and complete all components of the Apprenticeship Framework leading to an Apprenticeship Certificate in Business Administration

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• Danebank Avenue, Crewe, Cheshire, CW2 8AB
• Eaton Road, Handbridge, Chester, CH4 7ER
• Ellesmere Port Campus, Off Sutton Way, Ellesmere Port, CH65 7BF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

In-house training plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Level 3 in Business Administration. This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.

Requirements

Essential qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Team working
• Non judgemental
• Patience

Other requirements

Please note - One position is available for our Crewe Campus. The other position will work across both our Ellesmere Port and Chester Campus.

An enhanced DBS check will be carried out.