Customer Service Advisor (Housing Repairs)
£25 per hourTemporary
Customer Service Advisor (Housing Repairs) - PART TIME
Location: West London
Contract: 3 Months Ongoing
Hours: Part Time – Minimum 22.5 hours per week
Working Hours: Monday to Friday, between 8:00am and 6:15pm
Working Pattern: Hybrid after training We are currently recruiting for a Customer Service Advisor (Housing Repairs) to join a local authority in West London on a 3-month ongoing contract.
You will be the first point of contact for residents contacting the council about housing services and repairs, providing a professional, helpful and customer-focused service across a range of channels. Key Responsibilities
Location: West London
Contract: 3 Months Ongoing
Hours: Part Time – Minimum 22.5 hours per week
Working Hours: Monday to Friday, between 8:00am and 6:15pm
Working Pattern: Hybrid after training We are currently recruiting for a Customer Service Advisor (Housing Repairs) to join a local authority in West London on a 3-month ongoing contract.
You will be the first point of contact for residents contacting the council about housing services and repairs, providing a professional, helpful and customer-focused service across a range of channels. Key Responsibilities
- Act as the single point of contact for customers contacting the council regarding housing services and repairs.
- Respond to customer enquiries at the first point of contact.
- Handle enquiries via telephone, email, web, social media and post.
- Provide accurate and timely information to residents.
- Ensure customers receive a positive and consistent experience.
- Meet agreed performance targets and contribute to high customer satisfaction levels.
- Provide a reliable, responsive and customer-focused service.
- Ensure enquiries are dealt with efficiently and effectively.
- Promote value for money and responsive housing services.
- Act as a positive role model and maintain high standards of customer service.
- Part-time position with a minimum of 22.5 hours per week .
- Working hours will be agreed between 8:00am and 6:15pm, Monday to Friday .
- Approximately 4 weeks of training will be office-based .
- Following successful completion of training, the role will move to a hybrid working arrangement .
- 3-month ongoing contract .
- Previous customer service or contact centre experience in HOUSING REPAIRS
- Experience dealing with customers by telephone and other communication channels.
- Excellent communication and interpersonal skills.
- Strong telephone manner and ability to handle customer enquiries professionally.
- Ability to work in a fast-paced environment and meet performance targets.
- Experience within housing, repairs or a local authority environment would be advantageous.
- Strong IT and administration skills.
Vacancy posted 2 days ago
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