Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
The salary is £13.00 per hour.
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 30 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of team?
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
£12.71 per hour
...0.85 per hour plus personal sales commission Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high‑quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we’re more than...SuggestedHourly payFull-timeImmediate startAfternoon shift- £26k - £34k per annumEstimated...Retail Sales Assistant Hours: 16h p/w Location: Morrisons Supermarket,Worting Road,RG2... ...and whilst we take the legalities of our service seriously, we love to have fun along the... ...Retail Sales Assistant, and inspire our customers! Are you passionate about delivering an...SuggestedFull-timeOn-siteFlexible hoursShift workWeekend workWeekday work
£13.45 per hour
...Deadline: 15 September 2026 Department: Retail Employment Type: Seasonal - Part Time... ...’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience... .... Deliver exceptional customer service by using in-depth product knowledge and...SuggestedHourly payPart-timeSeasonalFlexible hours- £22k - £28k per annumEstimated...More about the role We're looking for friendly, reliable people to join our team, working across the store to serve our customers. You'll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly -...Suggested
- ...About the role We’re looking for Team Members to join us! As a Team Member, you’ll provide fast and friendly service to our customers, make sure the shop is clean and tidy, and prepare our much-loved products. We serve our customers across a number of different channels...SuggestedWeekly payTemporaryRemoteShift work
£13 per hour
...perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer. Job Description As a Retail Customer Service Manager , you will play an important role in the Entain family, delivering...Hourly payPart-timeShift workRotating shiftsAfternoon shift£8.28 - £12.71 per hour
...team, your top priority will be to offer outstanding service and excellent stock operations to our customers. In return for supporting all Company policies and procedures... ...will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team...Long-term contractPart-timeApprenticeshipSkilled worker visaMonday to ThursdayFlexible hoursShift workWeekend work£11.56 - £12.8 per hour
...Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders. ~ Give as you earn scheme, a ‘Giver Island’ day each year and matched...PermanentPart-timeFlexible hoursShift work- ...knowledge and natural ability to engage with customers and advise them on Sleep wellness ™ will... ...who take pride in great customer service, so you and your customers can rest easy... ...Health and Wellbeing services, Access to Retail Trust services (guidance and support on retail...Long-term contractSleep-in shiftWeekend workAfternoon shift
£12.99 per hour
...would love to hear from you! Join us as a Customer Assistant in our Basingstoke Club... ...above and beyond to provide exceptional service to our Customers. You will do the right thing... ...-face role, preferably in a hospitality, retail or leisure environment ~Outstanding communication...PermanentPart-timeApprenticeshipRemoteFlexible hoursAfternoon shift£26.44k - £50k per annum
...About The Role We're looking for a Retail Sales Designer to join our team in the Basingstoke... ...responsible for meeting and greeting our customers, producing inspirational kitchen and... ...sales Promote additional products and services including financial options and...40 hours/weekShift workAfternoon shift£8.28 - £12.71 per hour
...our products so that they are available to customers as quickly as possible. When you’re... ...the salesfloor, your outstanding customer service skills will shine through. In return for... ...a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment...Long-term contractPart-timeApprenticeshipSkilled worker visaMonday to ThursdayFlexible hoursShift workWeekend work- ...responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food. Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity. TM/TM* Key...Immediate startShift work
£13 per hour
...Preparing delicious, high-quality food that delights our clients and customers Crafting eye-catching food and counter displays that draw... ...do Show genuine passion for delivering exceptional customer service Excel as a supportive and collaborative team player Embrace...Full-timeFlexible hoursShift workDay shift£14.2 per hour
Company: QUBE RECRUITMENT Job Type: Permanent, Full Time Salary: £14.20/hourPermanentFull-time£25k per annum
...Customer Service Advisor needed in the Basingstoke area. We are working with a motor garage in the Basingstoke area of Hampshire who are actively looking for a Customer Service Advisor to join there friendly team. Strong telephone skills needed. No Automotive experience...PermanentMonday to FridayDay shift£25k - £26.5k per annum
...role that's more than just another day in retail? This summer, step into a field-based... ...freedom to plan your day, build lasting customer relationships and influence what shoppers... ...Experience in retail, hospitality, customer service, field sales, account management or...PermanentFull-timeSummer workSeasonalStart todayMonday to Friday£12.71 per hour
...Customer Service Administrator Pertemps are currently recruiting for numerous Helpdesk / Customer Service Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position. we have a number of...Hourly payOngoing contractPermanentFull-timeTemporaryOn-siteShift work£31.45k - £35.31k per annum
...which includes a virtual GP as well as discounted services and products such as cinema tickets, gym... ...efficient shop and provide a great service to our customers. - Be responsible for the development of your team of retail assistants through coaching, mentoring and providing...Long-term contractPermanentFull-time5 days/weekFlexible hoursShift work£25k - £28k per annum
...driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is YES to any of the above then It would be great to hear from you! Parts Advisor job duties...Permanent£12.9 per hour
...Smyths Toys Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our... ...our Night Pack Assistants start work when the Store is closed to customers with the main purpose of restocking the Store to prepare for trading...Hourly payFull-timeTemporaryFlexible hoursNight shiftWeekend work- £22k - £25k per annumEstimated...We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Southern, at our Basingstoke office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of...On-siteFlexible hours
£28.2k per annum
...About The Role Job : Retail Branch & Transfer Manager Salary: £28,200 (OTE 34,120)... ...We are the UK’s favourite car-buying service and we are growing FAST! We have over 500... ...You are the main point of contact for our customers. Contact customers and prioritise your...Full-timeOn-siteShift workWeekend work£13.58 per hour
...Shops. Our Purpose is to provide our customers with moments of joy which we achieve by demonstrating... ...have during your break when working. Retail discount scheme allowing you and your... ...Ensure consistent excellent customer service within your shop. Assist the shop...Hourly payImmediate startShift workRotating shifts£27.04k per annum
...Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at careers.lovisa.com Please... ...Regional and Country Manager to draw support Funky, on-trend customers Bright, warm store Easy to explain product Easy transport...- £33k - £44k per annumEstimated...foundations into a nationwide business that gives customers the products they need, with the smile... ...materials, providing unrivalled customer service from over 1,400 branches across the UK.... ...to discounts across a range of leading retailers… from everyday essentials, to airport...PermanentFull-timeMonday to FridayDay shift
£21k - £23k per annum
...Job Role – Bodyshop Service Advisor Job Location – Near Basingstoke Salary – Negotiable... ...You will ensure the highest level of customer satisfaction and care at all times for... ...reception standards Data capturing minor retail work, loading images to Autoflow and liaising...Permanent£26k per annum
...as an Aftersales Administrator: Process aftersales enquiries, customer orders and complaints efficiently and professionally. Track... ...Requirements: Proven administration experience Excellent customer service Strong attention to detail Excellent organisation skills...Monday to Friday£25k - £30k per annum
...bonus Parts Advisor Role: Working within a busy parts department, you will be focused on delivering unrivalled levels of customer service, and a modern and efficient parts service. The main priority will be to maintain a high level of service to the Workshop, and...Permanent- £29k - £39k per annumEstimated...Deadline: 31 October 2026 Department: Retail Employment Type: Full Time Location... ...We’re looking for an experienced and customer-focused Store Manager to lead our team and... ...store strategies to ensure high standards of service and satisfaction • Developing and...40 hours/weekPermanentFull-timePart-timeImmediate startFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retail Customer Service. Be the first to apply!
- retail shop Basingstoke, Hampshire
- retail artist Basingstoke, Hampshire
- retail sales Basingstoke, Hampshire
- retail support Basingstoke, Hampshire
- retail security officer at b&m Basingstoke, Hampshire
- retail Basingstoke, Hampshire
- retail operations executive Basingstoke, Hampshire
- retail accountant Basingstoke, Hampshire
- retail buyer Basingstoke, Hampshire
- retail analyst Basingstoke, Hampshire