- Respond promptly and professionally to customer inquiries via phone and email.
- Process customer orders accurately and efficiently using internal systems.
- Coordinate with internal departments to ensure timely delivery of products and services.
- Maintain detailed and accurate records of customer interactions and transactions.
- Resolve customer issues by identifying solutions and escalating when necessary.
- Support the sales team by providing relevant customer information and updates.
- Monitor and manage stock levels to meet customer demands effectively.
- Contribute to continuous improvement initiatives within the customer service function.
Vacancy posted more than 2 months ago
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