Summary
Healing Health Centre has an excellent opportunity for a Customer Service/Administration Apprentice to work within their busy office department. The role will include communicating with patients in person and via the telephone, and assisting with day-to-day tasks and enquiries.
- Wage
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
- Monday- Friday, shifts to be confirmed.
30 hours a week
- Start date
Monday 7 September 2026
- Duration
1 year
- Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering calls; communicating with patients/other visitors in person
- Assisting with appointments
- Assisting with day-to-day enquires
- Liaising with staff members
Where you'll work
WISTERIA DRIVE
HEALING
GRIMSBY
DN41 7JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MCARTHUR DEAN TRAINING LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Level 2 Customer Service Practitioner Apprenticeship Standard:
- Functional skills in maths and English (if required)
- End-Point Assessment (EPA)
- One-to-one tutor assessor support in the workplace
- Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
Requirements
Desirable qualifications
GCSE in:
GCSE English and Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
Vacancy posted 1 day ago
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