Clinical Engagement Specialist

About Us

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.

Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.

Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.

The Role

At Patchwork, we're on a mission to make healthcare work better for everyone.

As a Clinical Engagement Specialist, you'll play a key role in helping NHS clinicians successfully adopt Patchwork's products and embed them into their day-to-day practice. Working closely with clinical teams throughout the implementation process, you'll help ensure they have a positive experience, feel supported throughout their journey and gain maximum value from our solutions.

This is a highly collaborative, customer-facing role where you'll work across multiple NHS organisations, building trusted relationships with clinicians, gathering feedback and partnering closely with our Implementation, Product and wider customer-facing teams. Your insights will help shape successful implementations and continuously improve the experience we deliver for our customers.

The majority of your time will be spent on-site with our NHS customers, supporting clinicians where they work. As a result, this role involves regular travel and an expectation of being on-site at client locations for around four days each week.

Key Responsibilities

Clinical Engagement & Stakeholder Support

• Build strong relationships with clinical and operational stakeholders across NHS organisations, becoming a trusted partner throughout the implementation journey.

• Support the delivery of clinical engagement activities, helping clinicians understand, adopt and get the most from Patchwork's products.
• Gather feedback from clinical users, identifying opportunities, risks and areas for improvement, and share these with the Clinical Engagement Manager.
• Deliver engaging training sessions and product demonstrations to clinicians, both on-site and virtually.
• Help identify and support clinical champions who can encourage product adoption and positive change within their organisations.

Implementation Support

• Work closely with the wider Implementation Team to ensure clinical users feel informed, engaged and supported throughout every stage of the implementation lifecycle.
• Support the delivery of clinical engagement activities across multiple NHS customer organisations.
• Contribute to clinical engagement plans, training materials and communications, tailoring content to meet the needs of different clinical audiences.
• Support workshops, onboarding sessions, training and customer meetings where clinical expertise adds value.

Product & Cross-functional Collaboration

• Share feedback and insights from clinicians to help shape product improvements, implementation approaches and internal ways of working.
• Collaborate closely with Customer Success, Product, Revenue and other operational teams to help deliver successful outcomes for our customers.
• Continuously develop your knowledge of Patchwork's products, NHS workforce challenges and the wider healthcare landscape.

Requirements

Essential

• Experience working within the NHS or wider healthcare sector.
• The ability to build strong relationships and establish credibility with clinicians and operational stakeholders.
• Experience working collaboratively across different teams within a fast-paced environment.
• Excellent written and verbal communication skills, with the confidence to engage a range of audiences.
• Based in the UK and able to travel regularly to NHS sites across the country.
• A proactive, self-starting approach, with the ability to manage your own workload and build effective relationships across multiple teams.
• Highly organised and detail-oriented, with a commitment to delivering high-quality work.
• Tech savvy and adaptable, with confidence using new technologies and systems, alongside a good understanding of data quality and CRM platforms.
• Enthusiasm for working within a fast-paced scale-up environment and contributing to a growing team.

Nice to Have

• Experience supporting software implementations, onboarding or customer adoption activities.
• Experience using AI tools in a professional environment.
• Experience in technical customer support or a similar customer-facing technical role.
• Experience working within a technology start-up or scale-up.
• Experience within healthcare, HealthTech or the NHS.
• Exposure to workforce management or workforce technology products.

Benefits

Salary Range: £35,000-40,000

• Hybrid and flexible workplace
• Cycle Scheme
• Tech Loan Scheme
• Employee Assistance Programme (Health Assured)
• Personal Learning & Development Budget
• Flexible income options via Stream
• Dog friendly London Hub
• Vibrant and fun London Hub with unlimited refreshments & games
• Access to co-working spaces across the UK

The Small Print

We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us.

Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.