IT Service Desk Analyst

Location: Gosforth (hybrid working)

Job Type: 6 months, full-time

We have the exciting opportunity for two IT Service Desk Analysts to come and join our I.T team!

This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and Immigration Service.

Pease note, due to the nature of this role you must hold a full UK driving license and have access to a vehicle.

We're looking for a well organised, proactive and self-motivated individual to join the IT Service Desk team, where you will provide a quality service while adhering to best practice ITIL processes with an exceptional level of customer experience. Technical expertise is required as you will part of the team actively resolving IT issues and fulfilling requests.

About The Role

Reporting to the IT Operations Manager you will be part of a diversly skilled team of IT technicians supporting a number of clinical business systems, MS Office products and end user devices.

You will provide desk side and remote support to all end users across the organisation. Working in a small team you will be involved in the installation, upgrade and troubleshooting of PC hardware, software, peripherals, and Microsoft operating systems.

You will ensure that our services are provided in a way that is consistent with our values, supporting and promoting an organisational culture that values: compassion, accountability, respect, excellence, and innovation.

This role requires good communication and people skills including the ability to explain technical concepts in clear, concise, understandable terms.

About You

• Qualification in a relevant IT subject and evidence of at least one years’ work experience in a similar role.
• ITIL certification is desirable but good knowledge of Incident, Problem and Change management processes is essential.
• Proficient in the use of and administrative exposure to MS O365 suite of services (Teams, Exchange, OneDrive, SharePoint etc.) as well as Active Directory.
• Well-developed problem solving and analytical skills.
• Strong interpersonal and time management skills.
• Effective communication skills, written and verbal.
• Daily use and monitoring of an enterprise ITSM ticketing tool, preferably EasyVista.
• Hold a full UK driving license and have access to a vehicle.

What We Offer In Return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) pro-rata for part-time and the option to purchase or sell days
• Enhanced pension
• Wagestream - ability to release earnings, giving you instant access to your pay
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.

INDHP