Luxury Retail Officer

Security Officer - Luxury Retail 

Permanent
Location: Kings Cross, London
Hours: Full time, 4 on, 4 off, days 07:00 - 19:00 and nights 19:00 - 07:00
Pay: £15.02pm

Are you currently working in retail, hospitality, hotels, leisure, events, customer service or front-of-house roles and looking for your next career move?

A high-end retail security officer with experience operating within a corporate business district brings a unique combination of customer service excellence, security awareness, and professionalism. Having worked in prestigious retail environments and fast-paced commercial locations, they are skilled at protecting high-value assets, managing access control, monitoring CCTV systems, and responding effectively to incidents while maintaining a welcoming and discreet presence. Their experience liaising with corporate employees, executives, clients, and members of the public ensures they can uphold the highest standards of service and security, making them an ideal candidate for luxury retail and premium business environments where appearance, communication, and attention to detail are essential.

If you're the type of person who enjoys helping people, solving problems, remaining calm under pressure and providing first-class service, we'd love to hear from you.

About the Role:

As one of the first people visitors, staff and contractors will meet, you'll play a key role in creating a professional, welcoming and safe environment.

Your responsibilities will include:

• Delivering an outstanding customer experience to all visitors and occupants.
• Meeting and greeting guests, staff and contractors.
• Providing information, support and assistance across the campus.
• Managing access control and issuing visitor and contractor passes.
• Conducting internal and external patrols.
• Responding professionally to incidents, alarms and emergencies.
• Supporting evacuation and health & safety procedures when required.
• Maintaining accurate reports and security records.
• Acting as a visible and reassuring presence across the site.

You'll be someone who:

• Delivers exceptional customer service naturally.
• Enjoys interacting with people from all backgrounds.
• Communicates confidently and professionally.
• Remains calm and solution-focused under pressure.
• Takes pride in their appearance and professionalism.
• Works well both independently and as part of a team.
• Has a strong sense of responsibility, integrity and reliability.
• Is comfortable being active and visible throughout the working day.

Essential Requirements

• Valid SIA Door Supervisor or Security Guarding Licence.
• Excellent verbal and written communication skills.
• Strong customer service experience.
• Flexible, professional and dependable approach.
• Desirable Experience
• First Aid qualification.
• Hospitality or luxury customer service experience.
• Key holding experience.
• Experience working in large public-facing environments.

Why Join Us?

This is an opportunity to work at one of London's most impressive new campuses, where customer experience and safety go hand in hand.

We offer:

• A professional and supportive team environment.
• Career development opportunities.
• Ongoing training and development.
• The chance to build a long-term career in a premium customer-focused security environment.
• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to  an Online GP for you and your dependents. 
• Financial  support 
• Discounts on hundreds of retail sites
• Uniform and full induction provided
• Cycle to Work scheme

If you've built your career looking after customers in retail, hospitality or hotel environments and are ready for a new challenge, we want to hear from you.

Apply today and bring your customer service expertise to a role where people come first and security follows.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,  
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions