Product Analyst

Lanes Group Ltd is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £650 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:
IT works closely with operational and support teams across the UK, providing the technology, systems, and infrastructure that enable the business to operate efficiently, securely, and effectively. The team is responsible for maintaining, securing and supporting business-critical applications, networks, devices, and digital services, while driving technology improvements and innovation across the organisation.

Through responsive support, robust security practices, and continuous development of IT solutions, the team helps ensure employees have the tools and technology they need to perform at their best.

Purpose of the role:

You will work closely with operational teams, stakeholders and Product Owners to understand business challenges, improve processes and support the delivery of technology solutions that drive measurable business value. 

The role requires occasional travel to operational depots and sites across the UK to engage with end users, understand local processes and support product adoption - as such a full UK driving license will be required. You will also develop a strong understanding of the business systems that underpin our operations, including Work Management Systems (WMS), Fleet, Health & Safety (HSE), HR and Finance platforms, helping to identify opportunities for improvement and increased business value.

Key Responsibilities:

• Map and analyse current and future-state business processes. 
• Gather, document and validate business requirements. 
• Facilitate stakeholder workshops, interviews and discovery sessions. 
• Analyse operational, performance and usage data. 
• Quantify, track and validate business benefits. 
• Maintain process maps, requirements and business documentation. 
• Investigate business issues and identify root causes. 
• Assess the impact of change on people, processes and systems. 
• Conduct user research to understand challenges and opportunities. 
• Support business case development and benefit justification. 
• Assist Product Owners with discovery, assessment activities and 2nd Line Product Support. 
• Identify efficiency savings and continuous improvement opportunities. 

Key Requirements

Skills & Experience:

• Experience in a Product Analyst, Business Analyst or similar role. 
• Strong analytical, problem-solving and communication skills. 
• Experience documenting business processes and requirements. 
• Comfortable engaging with stakeholders at all levels of the organisation. 
• Interest in technology and business systems, with the ability to understand how products support operational processes. 
• Experience working with or supporting systems within areas such as WMS, Fleet, HSE, HR or Finance would be advantageous. 
• Knowledge of Agile delivery methods or business systems is desirable. 
• Full UK driving licence and willingness to travel nationwide. (Company car or car allowance will be provided) 
  
  
  
  

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading : Acts as a role model, shaping the learning agenda and influencing change.
• Agile : Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing : Supports the development of others through coaching and structured development plans.
• Engaging : Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.