Summary
Looking for a busy, key role in a friendly and welcoming company? Fidelity Energy are keen to support the training & development of an apprentice in their sales support team. This role is key to the success of the company, following up customer enquiries to confirm their details, gather other relevant information before passing to the sales team.
- Wage
£16,000 a year
There is a team performance related bonus. Fidelity Energy have created a great working space with break out areas that include a pool table! This is a town centre location that includes parking.
- Training course
- Customer service practitioner (level 2)
- Hours
- Monday to Friday 8.30am - 5.00pm with an hour for lunch.
37 hours 30 minutes a week
- Start date
Monday 7 September 2026
- Duration
1 year 3 months
- Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Constantly monitoring for in bound enquires
- React immediately to a customer query
- Contacting customers to confirm, validate and gather additional information
- Record and store information accurately and securely
- Liaise with the Sales team to pass on leads in an efficient manner
- Follow policy and procedure to ensure a quick turnaround of information
- Support the team in additional duties related to the customer experience as directed
Where you'll work
Woodlands
90 Bartholomew Street
Newbury
RG14 5EE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST BERKSHIRE TRAINING CONSORTIUM
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
The apprentice will work towards the Level 2 Customer Service Practitioner Standard. Group training will be one day a month, a mix of in person and remote sessions.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
- Enthusiasm
- Eager to learn
Vacancy posted 8 days ago
Similar jobs that could be interesting for youBased on the Customer Service Apprentice in Newbury, Berkshire vacancy
- £27k - £35k per annumEstimated...Part Time Team Member vacancy at GAIL's! If you love interacting with customers daily and giving service with a smile, then please read on! We are looking for Team Members who have a passion to join the GAIL’s family and want to learn more. If you are motivated by teamwork...ApprenticeshipPart-timeShift workNight shift
- £22k - £29k per annumEstimated...Part Time Team Member vacancy at GAIL's! If you love interacting with customers daily and giving service with a smile, then please read on! We are looking for Team Members who have a passion to join the GAIL’s family and want to learn more. If you are motivated by teamwork...ApprenticeshipPart-time
- £22k - £27k per annumEstimated...About us; The Carnarvon Arms is an up-and-coming Pub, Restaurant & Hotel. We strive for customer service and great quality food. Located next door to Highclere castle ensures that we are busy. We have a great community feel that will continue to grow. So come check us out,...ApprenticeshipWeekly payFull-timeNight shift
- £27k - £36k per annumEstimated...Breakfast/Prep Chef The Carnarvon Arms is an up-and-coming Pub, Restaurant & Hotel. We strive for customer service and great quality food. Located next door to Highclere castle ensures that we are busy. We have a great community feel that will continue to grow. So come check...ApprenticeshipWeekly payFull-timeShift workNight shift
£24k - £31k per annum
...dealership in the Newbury area who are looking for an experienced Service Advisor to join their hugely successful dealership. The... ...ideally will have previous experience as a Service Advisor and proven customer service experience skills. Service Advisor job duties...SuggestedPermanent£26.1k - £43.6k per annum
...ProCare Customer Experience Representative Part-time Newbury, UK (Hybrid) Position Summary The Lead ProCare Customer Service Representative will manage day-to-day activities and the procedures around technical customer service including service contract management...Part-timeHybrid working- £22k - £29k per annumEstimated...About the role: As a Pharmacy Technician Apprentice, you will support the safe, effective and... ...standards through auditing, evaluating services and responding to feedback... ...patient safety Good communication and customer service skills Ability to work well as...ApprenticeshipLong-term contract
£26.1k - £43.6k per annum
ProCare Customer Experience Representative Part-time Newbury, UK (Hybrid) Position Summary The ProCare Customer Service Representative is an experienced and knowledgeable member of the ProCare team, well-versed in the day-to-day activities and procedures around...Part-timeHybrid working- £61k - £79k per annumEstimatedFortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff....Hybrid workingOn-site
£50k per annum
...Aftersales Manager Role: To oversee all aspects of the Service Department operations Reviewing CSI surveys and other measures for monitoring customer satisfaction To challenge and drive the performance of the Service department staff Manage, coach and motivate...Long-term contractPermanent- £38k - £50k per annumEstimated...negotiation and managing the sales process from initial contact to full implementation of your solution with specific focus on identifying a customer challenge and positioning of the Baxter solution. Crucially the ability to manage complex opportunities · Customer...
£45k per annum
...our growth further within the UK and Europe. Our culture is at the heart of what we do and is built on strong relationships, positive customer outcomes, and a work hard play hard attitude. ABOUT THE ROLE As a new business sales manager based out of our Newbury office,...Full-timeHybrid workingOn-site£24k - £28k per annum
...opportunity has arisen to join a Prestigious dealership seeking a Service Administrator in the Newbury area. You will be in a busy... ...accountabilities: Providing an immediate Sandown experience to the customer Taking booking calls or enquiries directly from the customer...PermanentImmediate startMonday to FridayRotating shiftsAfternoon shift£28k - £35k per annum
...Newbury Senior Service Advisor circa 28k basic plus benefits plus bonus We are working with a Main Car Dealership who are actively... ...plus benefits Service Advisor Duties include: Ensuring customers are aware of service and repair work required to their vehicles...Permanent£30k - £50k per annum
...behalf of a well-established, independently owned estate agency with an excellent reputation across Berkshire. Built on exceptional customer service, local market expertise and long-standing client relationships, our client is looking to appoint an ambitious Senior Negotiator /...Long-term contractPermanentFull-timeOn-siteImmediate start£24k - £25k per annum
...Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast-paced environment? Can you deliver world-class customer service? If the answer is yes to the above then we want to hear from you! Our dealership in Newbury is looking to recruit a new Receptionist...PermanentMonday to Friday£13.04 per hour
...Customer Team Member Location: Burwood Centre; Station Road Thatcham, Newbury, RG19 4YA Pay: £13.04 per hour Contract: 12 hours... ...op, join us and play a key role in delivering friendly, helpful service in your local Co-op store. As a Customer Team Member, you’ll...Hourly payPermanentPart-timeOn-siteFlexible hoursShift workWeekend work£12.4 per hour
...Welcome to Britbet! We are looking for Customer Service Assistants to work with us in our Betting team at Newbury Racecourse and beyond. You would be working in the public, restaurant and hospitality areas across some of our 58 racecourses around the UK. When you apply you...Hourly payOdd jobCasual work£39.77k - £45k per annum
...will be responsible for leading a team of front-line field engineers to ensure the operational management of our wastewater services to our customers, 24 hours a day, 365 days a year. This is an exciting opportunity to manage a frontline workforce. It is a wide-ranging role...Full-timeOn-siteImmediate startFlexible hours£18k per annum
...Summary We're looking for apprentice Recruitment Co-ordinators to join our team and start building a career in recruitment, candidate... ...and guidance Providing a friendly, professional and helpful service throughout the recruitment process Supporting candidate engagement...ApprenticeshipOn-siteImmediate startRemoteWork from homeMonday to Friday1 day/week£16.64k per annum
...The RAC, with S&B Automotive Academy, offers Apprentice Mobile Mechanic opportunities across the UK. Gain... ...recognised qualification while earning. Train in servicing, diagnostics and repairs, delivering expert support to customers as part of the RAC's trusted mobile maintenance...Apprenticeship40 hours/weekShift workRotating shifts£20k per annum
...provided by our Studio Team and ensuring that our studios and customer service deliver on our promise: this is where you come in! Wage... ...leads projects as and when required. Training schedule The apprentice will work towards the Business Administrator Standard. Attending...ApprenticeshipImmediate startMonday to FridayRotating shiftsAfternoon shiftWeekday work£12.48k per annum
...Showcase Training are looking for Early Years Apprentices for a number of nurseries and preschools... ...to detail Organisation skills Customer care skills Problem solving skills... ...fitness Other requirements Passing a Disclosure and Barring Service (DBS) check....ApprenticeshipMonday to FridayRotating shifts- £35k - £47k per annumEstimated...Manager Opportunity Location- Newbury Are you a natural leader with a passion for driving sales and delivering outstanding customer service? A new opportunity has arisen for an experienced Branch Manager to join a thriving distributor of products for trade with a multi...
- £55k - £72k per annumEstimated..., either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address.... ...digital infrastructure, your work will directly power businesses, services, and communities across the country.You’ll work on real...Long-term contractFull-timeOn-siteRemoteWork from home
€85.3k - €162.1k per annum
...The Senior Commercial Manager, ProCare Services EMEA is a strategic commercial leadership role responsible for accelerating ProCare contract... ...growth and positioning service as a core component of Stryker's customer value proposition across EMEA. Reporting to the Senior...Long-term contractFull-time- £41k - £53k per annumEstimated.... Working across NHS Acute Trusts, Community Equipment Services, and Integrated Care Systems, you'll develop new business... ...and Overhead Solutions colleagues to see opportunities, help with customer evaluations, and offer solutions that positively affect...
- £27k - £35k per annumEstimated...Retail Optical Assistant – Vision Express Where customer service meets premium eyewear and med-tech innovation.Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group...Full-time
£13.25 per hour
...We're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for a major High Street brand on a part time basis, contracted...Part-time- £22k - £28k per annumEstimated...food and drink when not working ~ Pension Scheme ~ Discounts and Savings from high-street retailers and restaurants ~24 hour GP service ~ Cycle to work scheme ~ Twice yearly pay review ~ Development programmes for you to RISE with GAIL’s Apprenticeships...ApprenticeshipFull-time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Apprentice. Be the first to apply!
Related searches
- customer service apprentice Newbury, Berkshire
- commercial apprentice electrician Newbury, Berkshire
- paralegal level 3 apprenticeship Newbury, Berkshire
- apprentice technician Newbury, Berkshire
- hairdressing apprentice level 2 Newbury, Berkshire
- technician apprenticeship Newbury, Berkshire
- apprenticeship fabrication Newbury, Berkshire
- apprenticeship training Newbury, Berkshire
- travel apprenticeships Newbury, Berkshire
- early years practitioner level 2 apprenticeship Newbury, Berkshire