Regional Retail & Operations Manager (North West London) Location: Alperton, Neasden, Wembley, Harrow, Heathrow, Cricklewood
Salary: £65,000–£70,000 + Up to 20% Bonus + £5,000 Car Allowance + Mileage + Expenses We are recruiting for an experienced Regional Retail & Operations Manager to lead a multi-site retail portfolio across North West London. Reporting to the General Manager of Operations, you will have full accountability for regional performance, P&L management, sales growth, compliance, and operational excellence .
This role is ideal for a proven Regional Manager / Senior Area Manager / Multi-Site Manager who has managed a full region (not just an area) and is confident driving performance across 6+ stores.
The RoleYou will take ownership of a high-value region, ensuring each store delivers against commercial and operational targets while maintaining excellent standards and customer experience.
Salary: £65,000–£70,000 + Up to 20% Bonus + £5,000 Car Allowance + Mileage + Expenses We are recruiting for an experienced Regional Retail & Operations Manager to lead a multi-site retail portfolio across North West London. Reporting to the General Manager of Operations, you will have full accountability for regional performance, P&L management, sales growth, compliance, and operational excellence .
This role is ideal for a proven Regional Manager / Senior Area Manager / Multi-Site Manager who has managed a full region (not just an area) and is confident driving performance across 6+ stores.
The RoleYou will take ownership of a high-value region, ensuring each store delivers against commercial and operational targets while maintaining excellent standards and customer experience.
- Full responsibility for regional P&L (up to £16m) including budgeting, forecasting, and monthly reporting to senior leadership and ownership.
- Drive sales, revenue growth, and profitability across 6+ locations in North West London.
- Lead, coach, and develop Store Managers and their teams to maximise performance and engagement.
- Create and deliver strategic and operational plans to grow the region and individual stores.
- Conduct regular store visits, audits, and compliance checks to ensure standards, procedures, and customer service are consistently high.
- Monitor and analyse KPIs and performance metrics to identify trends, risks, and opportunities.
- Implement action plans to improve underperforming sites and optimise high-performing ones.
- Work closely with HR on recruitment, performance management, and people development .
- Ensure all stores meet health & safety, legal, and company policy requirements.
- Prepare performance reports for the General Manager of Operations and Ownership.
- Proven track record as a Regional Manager / Regional Retail Manager / Senior Area Manager in a multi-site retail or similar operational environment.
- Experience managing a region (not just an area) , overseeing 6+ sites .
- Strong commercial acumen with hands-on experience managing P&L up to £16m .
- Evidence of delivering sales growth, profit improvement, and KPI achievement across multiple locations.
- A proactive, visible leader with a coaching and performance-focused management style.
- Confident with store visits, compliance, standards, and operational best practice .
- Full UK driving licence; comfortable travelling across North West London.
- Core hours Monday–Friday, with flexibility to be on-call 7 days as required.
- Base salary £65,000–£70,000 (depending on experience).
- Bonus up to 20% of salary based on regional performance.
- £5,000 car allowance plus mileage.
- Expense account , laptop, and mobile phone.
- High-impact role with significant autonomy and visibility across the business.
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