Bristol City Centre Location
£27,000 - £31,000
Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Bristol.
This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience.
About the Role
As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a smooth customer journey from initial enquiry through to completion, providing clear communication and outstanding service at every stage.
Key Responsibilities
- Acting as the main point of contact for customers, delivering a friendly and professional service
- Managing vehicle bookings for servicing, maintenance, and repairs
- Liaising with the workshop team to ensure efficient workflow and timely updates
- Clearly explaining any work required, providing transparent advice and solutions
- Preparing and managing job cards, invoices, and related administrative tasks
- Maintaining accurate customer and vehicle records
- Identifying opportunities to recommend additional services where appropriate
- Ensuring a high standard of organisation and attention to detail across all tasks
What We're Looking For
- Previous experience in a customer service or automotive environment (Service Advisor experience desirable)
- Excellent communication skills with the ability to explain technical information clearly
- Strong organisational skills and the ability to multitask in a busy setting
- Confident using IT systems and digital tools
- A proactive and customer-focused approach
- High attention to detail and accuracy
- Full UK driving licence (essential)
Working Hours
- Monday to Friday: 8:00am - 6:00pm (1-hour lunch)
- Saturdays on a rota: 8:30am - 2:30pm
What's in it for You?
- Competitive salary of £27,000 - £31,000
- 22 days annual leave plus bank holidays (increasing with service)
- Company pension scheme
- Employee discount and benefits schemes
- Well being support services
- Health-related benefits including eye care and seasonal vaccinations
Additional Information
- You must have the right to work in the UK
- Driving licence checks will be carried out as part of the recruitment process
If you're passionate about delivering excellent customer service and want to be part of a supportive and dynamic team, we'd love to hear from you.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Vacancy posted 8 days ago
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