Customer Service Representative

Customer Service Representative
Leyland

Who we are:

We are a family-run cycle retailer with stores nationwide and a thriving e-commerce operation. Proud to be one of the UKs leading cycling retailers, we have built our reputation on exceptional customer service, earning a 5-star Trustpilot rating and the loyalty of cyclists across the country.

We offer an extensive range of mountain bikes, road bikes, and e-bikes from the worlds leading brands, alongside clothing, accessories, and equipment. Our expert workshop teams provide professional servicing and repairs, ensuring we support our customers at every stage of their cycling journey.

Passionate about cycling and committed to excellence, were always looking for enthusiastic individuals to join our growing team and help deliver the outstanding experience our customers have come to expect.

Join the Team at Leisure Lakes Bikes Leyland

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a positive attitude, and the ability to handle various customer inquiries with professionalism.

Customer Service Representative - Job Description

Assisting customers to register online and process their orders across all our platforms.
Prioritising and processing customer orders and requests submitted by telephone, email, and live chat.
Liaise with our bricks and mortar stores to process online orders smoothly
Investigate errors and resolve complaints quickly and patiently.
Liaise with customers who have received their orders late, or have received incorrect items.
Resolve issues, to the customers satisfaction, arising from product faults or damage incurred during transportation.
Keep confidential records and financial information private and secure. Applicants will be expected to pass an FCA rules compliance program.
Learn how to use database systems and technology to deliver great customer care
Liaise with company suppliers to gather information where feedback to customers is necessary.
Check product availability for customer orders and order or restock items if necessary to satisfy the customers orders
Communicate with customers about their orders, including any delays or changes in delivery

Customer Service Representative - We are seeking individuals with:

Previous experience within the bicycle industry is desirable, albeit not a requirement.
Good knowledge of bikes & e-bikes.
General IT competency is necessary as you will be required to work as part of a team and share the diary/workload with your colleagues using a computer program and database.
Strong communication skills and the ability to work well within a team environment.

Customer Service Representative - What We Offer

Competitive rates (dependent on experience)
28 days paid holiday per year
Generous staff discounts
Access to our Cycle to Work scheme
The opportunity to work with some of the best brands and products in the cycling industry

Working Hours

Working from our office in Leyland your schedule will be Monday-Friday 9am-5:30pm

If you have the relevant experience and a genuine passion for cycling, wed love to hear from you.