Client Partner

Role: Client Success Director/Pod Lead/Client Director Function: Client Services | Account Management | Growth Strategy Responsibility: Own the commercial and strategic relationship for a pod of DTC client accounts, translating growth and paid social performance into client-facing strategy Reports to: Director of Growth Location: Hybrid/flexible - London Head Office and working-from-home options Compensation: £70,000 – £85,000, plus performance bonus About Us:Soar is a growth agency for ambitious DTC brands. We hold ourselves to one bar: create gold-standard outcomes to make more money for the clients we work with. We work in an environment of high-performing growth marketers, creative strategists, paid search specialists, and account leaders inside a structure built specifically for the operators who carry the relationship. We are in the middle of a structural transformation of how we deliver. Pods replace project teams and account leadership becomes a commercial discipline. We are building a Client Services function that helps us continue to deliver on our mission – and the Account Director is the role that brings the standard to life inside the pod. You're the commercial and strategic lead on your pod — the person who connects what's happening in a client's paid media performance to what's happening in their business, and the senior voice clients call when they want a point of view, not just a status update. This role suits someone who's come up through growth strategy or paid social/paid media, and now wants to own the client relationship and commercial number rather than just the channel. You'll bring a strategist's read on performance to the table, but your day-to-day is account leadership: the P&L, the relationship, the team. What you'll ownThe commercial performance of your pod — MRR target, retention, multi-service adoptionThe strategic relationship on your top-tier (Gold) accounts, including QBRs and commercial reviewsTranslating paid social/paid media performance into a clear growth narrative clients trustSpotting expansion and growth opportunities before the client does, and turning them into a planThe difficult commercial conversations — fee changes, scope, performance accountability — handled so the relationship comes out strongerCoaching and quality-checking the account team's output against the agency playbookRequirements What you'll bringRequired: A growth strategy or paid social/paid media background — you understand what drives performance, not just how to report on itAccount leadership experience — you've owned a client relationship commercially, not just delivered against a briefP&L ownership — you've had a commercial number you were measured onYou've held a difficult commercial conversation and the relationship survived itComfortable in front of client leadership as the senior agency voiceNice to have: Experience with performance-linked or outcome-based pricing modelsTime spent building forecasting, retention, or NPS mechanisms rather than just reporting on themBenefits Why Join25 days holiday plus public holidays, an extra paid day off on your birthday, and an additional day per year after 2 years' service (up to 30 days)Private health insurance (Vitality) and 50% off gym membershipsLife insurance including unlimited 24/7 GP accessCash plan claim back dental, eye care, physiotherapy and counselling costsCompany pension Hybrid working, plus the option to work abroad for up to 30 days at a timeProfessional development support Regular team socials and a peer-to-peer kudos/rewards system