Business Administration Apprentice

Summary

Through our Step In Apprenticeship Programme, we have an excellent opportunity. We are recruiting a Business Admin Apprentice within the Litigation & Planning Team, supporting lawyers and officers working across a diverse portfolio of education, civil litigation, criminal prosecutions, highways and planning matters.

Wage

£26,016 a year

We offer a highly competitive starting salary of £26,016 per annum, a starting holiday entitlement of 26 days, flexible working arrangements and training.

Training course

Business administrator (level 3)

Hours

37-hours per week, Monday to Friday, 9.00am to 5.00pm. However, there is the option of flexible working arrangements. 18-month contract.

37 hours a week

Start date

Monday 2 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Be at the heart of a busy Litigation & Planning Team, supporting lawyers and officers working across a diverse portfolio of education, civil litigation, criminal prosecutions, highways and planning matters
• Provide essential administrative support to legal professionals, maintaining accurate electronic and manual records, managing case files, preparing correspondence and ensuring documentation is organised and readily accessible
• Correspond with members of the public, clients, courts, barristers and partner organisations, handling enquiries by telephone, email and in person with professionalism and confidence
• Help co-ordinate the progression of a wide range of legal cases and regulatory matters by managing incoming and outgoing correspondence, distributing information promptly and supporting effective case management
• Attend meetings and take clear, accurate minutes and action notes, helping to drive forward important cases and decision-making processes
• Support the preparation of reports contributing to informed decision-making across the service
• Undertake research and information gathering to support legal work, service improvements and the development of efficient administrative processes
• Work collaboratively with colleagues across a broad range of specialist legal disciplines while developing the confidence to manage tasks independently and take ownership of key areas of work
• Maintain accurate financial and administrative records, including processing invoices, managing payments, ordering supplies and supporting the efficient operation of the team
• Contribute to the continuous improvement of administrative systems and procedures, helping the team deliver high-quality legal services that support communities and public services across the county

Where you'll work

Devon County Hall
Topsham Road
Exeter
EX2 4QD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• The duration of the apprenticeship contract will be 18-months
• The apprentice will work towards a Level 3 Business Administration qualification
• This will be supported by a combination of training and practical work experience

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4, C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Keen and enthusiastic to learn
• motivated to succeed
• Able to listen carefully
• Resilient

Other requirements

• As part of your application, you must write a supporting statement
• Refer to the job description and person specification and include examples that demonstrate your skills and qualities
• This statement is a crucial part of the selection process and will help determine if you're invited to interview