Senior Receptionist and Medical Officer

We are seeking an organised, proactive and compassionate Senior Reception and Medical Officer to join our school community.

This is a key operational role, providing day-to-day supervision of our Reception and Medical team and ensuring that students, families, staff and visitors receive an efficient, welcoming, safe and professional service.

The successful candidate will combine excellent organisational and communication skills with a calm, supportive approach. You will be confident making operational decisions, coordinating a busy front-of-house environment and responding appropriately to medical or safeguarding situations.

We are seeking an organised, proactive and compassionate Reception and Medical Team Officer to join our school community.

This is a key operational role, providing day-to-day supervision of our Reception and Medical teams and ensuring that students, families, staff and visitors receive an efficient, welcoming, safe and professional service.

The successful candidate will combine excellent organisational and communication skills with a calm, supportive approach. You will be confident making operational decisions, coordinating a busy front-of-house environment and responding appropriately to medical or safeguarding situations.

Key Responsibilities

As Senior Reception and Medical Officer, you will:

• Supervise the day-to-day operation of Reception and Medical, allocating and monitoring work, coordinating cover, setting priorities and ensuring effective handovers.

• Lead the implementation and review of consistent procedures, checklists, service standards and record-keeping systems, identifying opportunities to improve efficiency, responsiveness, accuracy and confidentiality.

• Support and work collaboratively with experienced Reception and Medical colleagues, recognising their professional expertise while maintaining clear accountability and consistent standards.

• Provide regular, concise operational updates to the Administration Team Manager and make appropriate day-to-day decisions within your area of responsibility.

• Act as a professional and welcoming first point of contact for visitors, parents, students and staff, managing telephone calls, voicemail, enquiries and general school email.

• Oversee visitor sign-in/out and identity checks in line with safeguarding and site-security procedures, including supporting authorised access-gate arrangements.

• Ensure late arrivals and departures are accurately recorded in conjunction with the Attendance Administrator and relevant colleagues.

• Coordinate incoming and outgoing post, messages, routine correspondence and student and parent enquiries, including liaison with school counsellors.

• Support the maintenance of accurate student contact and administrative records and contribute to effective school communications through approved channels.

Medical, First Aid and Safeguarding

The role also has significant responsibility for supporting the school's medical provision and student wellbeing. You will:

• Ensure students are kept safe and that appropriate safeguarding procedures are consistently followed.

• Maintain First Aid at Work training and provide first aid within the limits of your competence, school policy and emergency procedures.

• Respond calmly and appropriately to students who are unwell or injured, including communicating with parents/carers and relevant staff.

• Summon emergency services and escalate incidents appropriately when required.

• Coordinate the administrative monitoring of individual healthcare plans, medical alerts and medical information, ensuring changes are verified and communicated to authorised staff.

• Support the safe storage, expiry checking, consent and recording of medicines in accordance with school policy.

• Maintain accurate accident, first-aid and medical records and support statutory reporting requirements, including RIDDOR where applicable, through the designated reporting process.

• Assist with school nursing liaison, immunisation programmes, medical information for trips and the maintenance of first-aid kits.

• Monitor training records and renewal dates for first aid and other relevant medical training.

• Assist with emergency drills, preparedness and allergy/anaphylaxis procedures.

• Ensure effective handovers and accurate, timely updates to SIMS/Class Charts and approved medical record systems.

About You

We are looking for someone who is:

• Highly organised, reliable and able to manage competing priorities in a busy school environment.

• An excellent communicator who can build positive relationships with students, parents, staff and visitors.

• Calm, reassuring and professional, particularly when dealing with distressed students, families or urgent incidents.

• Confident supervising colleagues and coordinating workloads while maintaining a supportive and collaborative approach.

• Able to exercise sound judgement, take appropriate operational decisions and know when matters need to be escalated.

• Committed to safeguarding, confidentiality, accuracy and the wellbeing of students.

• Comfortable maintaining detailed records and working with administrative and school information systems.

• Ideally experienced in reception, administration, healthcare, education or a similar environment, with relevant first-aid training or a willingness to undertake it.

Hours are: Monday to Thursday 8.15am - 4.15pm. Fridays 8.15am - 3.45pm. Term time only.

Salary H5 Scale point 9-14.

Our school is committed to safeguarding and promoting the welfare of children and young people.

This post is exempt from the Rehabilitation of Offenders Act 1974 and shortlisted candidates will be asked to share any relevant criminal history prior to interview.

The successful applicant will also be subject to enhanced DBS and barred list checks in line with Keeping Children Safe in Education .