Marketing & Office Support Apprentice

Summary

This hands-on apprenticeship combines office administration and digital marketing. You'll support daily operations, create content, manage communications, and act as a friendly first point of contact. Alongside practical experience, you'll work towards a recognised Level 3 qualification with mentor support.

Wage

£15,600 a year

From £8.00 per hour (Apprentice National Minimum
Wage) — approx. £16,640 p.a. based on a 37.5-hour
week. Integrity Fire Doors may choose to pay above
this rate.

Fully funded, industry-recognised Level 3
qualification
• Hands-on experience across marketing and office
administration
• Direct mentoring from the Director

Training course

Business administrator (level 3)

Hours

37.5 per week Monday - Friday.

37 hours 30 minutes a week

Start date

Wednesday 21 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Office and phone responsibilities:

• Answer incoming calls and emails, and direct enquiries to the right person
• Provide a professional, friendly first impression for new and existing customers
• Book and coordinate site surveys and appointments in the diary
• Support general administration: filing, correspondence, data entry, and record-keeping
• Help maintain accurate customer and job records in the company's systems
• Provide general support to the Director and wider team as needed

Marketing responsibilities:

• Create and schedule content for social media (Facebook, Instagram, LinkedIn), including photos of completed fire door installations and customer testimonials
• Help maintain and update the company website and Google Business Profile
• Support email marketing campaigns and build a customer / prospect mailing list
• Design simple marketing materials (flyers, case studies, quote templates) using tools such as Canva
• Track enquiries and leads, and report on which marketing activity is working
• Carry out basic market and competitor research
• Support the collection of customer reviews and testimonials

Where you'll work

WESTLAND HOUSE
WESTLAND ROAD
FARINGDON
SN7 7EY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ABINGDON AND WITNEY COLLEGE

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Duration:

15-months practical training period, plus 3 months for End Point Assessment

Delivery model:

• Work-based training with your employer
• 10 days Business Professionals training at college
• Approximately 12 on-site assessment visits per year
• Off-the-job training will count for at least 6 hours per week of an apprentice’s time at work

Qualifications included:

Level 3 Business Administrator apprenticeship standard

End Point Assessment:

• Knowledge test
• Portfolio based interview
• Project / improvement presentation

More training information

Apprenticeship Onboarding Session and Eligibility Checks:  

Any new person applying for apprenticeship roles where Abingdon & Witney College deliver the training will be required to complete some eligibility checks. This will consist of a series of initial assessments and an interview with the team. There will be the opportunity to find out more about the apprenticeship process, the training included, and for any questions you might have. You may also be required to attend an Apprenticeship Onboarding Session at Witney, Abingdon or Bicester campus.  

This will consist of a series of initial assessments (required prior to any apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions.  

As a new Apprenticeship applicant, you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Apprenticeship Assessment and Information Session, please call us on Show phone number.     

Qualification checks: 

By applying for this vacancy, you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible.   

The National Minimum Wage (NMW) for Apprentices is £8.00 per hour from April 2026. This applies to 16 - 18 year old apprentices and those aged 19 and over during the first year of their apprenticeship. After this, the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training. 

Requirements

Essential qualifications

GCSE in:

• English (grade A*- C / 9 - 4)
• Maths (grade A*- C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience