About our client
Our client is a fast-growing logistics, fulfilment and technology group serving a portfolio of B2B customers - from scaling D2C brands through to established multi-channel businesses. They combine operational excellence with AI-driven technology to help their customers grow, and they're now expanding their Customer Experience team to drive deeper commercial relationships across their account base.
The opportunity
This is a B2B account management and growth role - not a customer service or ticket-handling position. You'll own a portfolio of business customers, build relationships with founders, directors and senior stakeholders, and be directly accountable for revenue growth, retention and account expansion.
If you're commercially driven, energised by hitting targets, and motivated by directly influencing your earnings through a performance-related bonus, this is worth a closer look.
What you'll be doing
Revenue growth & commercial development
Drive upsell, cross-sell and expansion across your portfolio of B2B accounts
Identify opportunities to grow customer spend across fulfilment, manufacturing, technology and AI services
Build and own account growth plans focused on customer lifetime value
Lead commercial conversations including renewals, pricing and contract expansions
Strategic relationship management
Act as the primary strategic point of contact for a portfolio of B2B clients
Partner with founders and senior stakeholders to understand their growth plans and translate them into commercial opportunities
Run regular account reviews, manage retention risks proactively, and keep customers aligned with the roadmap
Onboarding & implementation (shared team ownership)
Contribute to the CX team's shared ownership of new customer onboarding - from sales handover through go-live and the hypercare period (up to 45 days post go-live)
Coordinate across Operations, Tech, AI, Sales and Customer Ops to deliver on-schedule go-lives
Manage expectations, flag risks early, and ensure smooth transitions into steady-state account management
AI, technology & operational alignment
Help customers adopt AI and tech capabilities that improve their performance, visibility and scalability
Translate customer feedback into product, operational and technology improvements
What our client is looking for
Proven background in Client Services, Customer Success, Account Management or Strategic Partnerships - ideally B2B and within logistics, fulfilment or supply chain
Genuine commercial mindset with a track record of upsell, cross-sell and renewal conversations with senior decision-makers
Strong stakeholder management at founder and director level
Experience contributing to customer onboarding / implementation, working cross-functionally across operations, tech and commercial teams
Comfortable with data, KPIs, and managing multiple accounts and projects concurrently
Understanding of operational, technology and AI-driven business solutions
KPIs you'll be measured on
Revenue growth within existing accounts • Upsell & cross-sell revenue • Net Revenue Retention (NRR) • Customer retention & churn reduction • Customer Lifetime Value growth • NPS • Onboarding milestone adherence & go-live success • Time to Value • AI & technology adoption across accounts
The package
Salary: Circa £40,000 (DOE)
Performance bonus - weighted heavily towards commercial outcomes (upsell, cross-sell, KPI achievement)
Hybrid working: 3 days in the office near Maidstone, Kent / 2 days from home
Plus a wider benefits package
Our client is an equal opportunities employer and welcomes applications from all backgrounds.
- ...ambitious, fast-growing business operating across fulfilment, manufacturing, technology, and AI solutions to appoint a Head of Customer Experience . This is a senior leadership role for a... .... Leading a team of Client Development Managers, you will set the direction for how our...SuggestedLong-term contract
£40k per annum
...About our client Our client is a fast-growing logistics, fulfilment and technology group serving a portfolio of B2B customers - from scaling D2C brands through to established multi-channel businesses. They combine operational excellence with AI-driven technology to help...SuggestedPermanent- ...We're partnering with a specialist ecommerce fulfilment provider that is expanding its commercial team and is looking for a B2B Customer Success Manager to own relationships with ecommerce customers and ensure seamless fulfilment operations. This role is ideal for someone...SuggestedHybrid workingOn-site
£50k per annum
...The role We're working with a fast-growing fulfilment and supply chain business, to find a commercially-driven Customer Success Manager to join their customer-facing team. You'... ...accounts, build genuine relationships with B2B customers, and be directly accountable for account...SuggestedLong-term contractPermanentFull-timeHybrid working£50k - £60k per annum
...Warehouse Operations Manager As a key leader within our fulfilment function, the Warehouse Operations Manager will... ...inbound activities, including goods-in, B2B operations, kitting, and... ...operational flow, support outstanding customer satisfaction, and identify opportunities...SuggestedShift workAfternoon shift£10.02k per annum
...To be an effective Stock Manager, you will lead and inspire your... ...heart of what we do so your experience in providing leadership, coaching... ...business and ensures our customers get the very best online experience... ...is packaged and ready to fulfil existing online orders. To...Long-term contractPart-timeApprenticeshipSkilled worker visaMonday to ThursdayFlexible hoursShift workWeekend work£55k per annum
...seeking an experienced and commercially driven Senior Client Manager to play a leading role in advising our corporate... ...able to demonstrate the following: Minimum 3 years' experience in employee benefits and B2B/B2C client management. Strong understanding of auto‑enrolment...Full-timeImmediate startMonday to Friday£40k per annum
Company: SAMMONS RECRUITMENT LTD Job Type: Permanent, Full Time Salary: £40000/annumPermanentFull-time£45k - £50k per annum
...Client Manager Ref: LDD Salary: £45k - 50k per year Location: Royal Tunbridge Wells, Kent, England Type: Permanent Market... ...reviewing their work when necessary Requirements Previous experience within an accountancy practice environment Strong knowledge...Permanent- £38k - £50k per annumEstimated...Warehouse Manager Nights About you About us Our journey began back in 1929. Since then, we’ve continued to build a strong and... ...who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!...Night shift
- £55k - £74k per annumEstimated...Client Tax Director, you will be an integral part of the senior management team of the Maidstone office, leading the team’s tax advisory... ...completed STEP and ACA or ACCA. You will have a number of years of experience in personal tax advisory and compliance work, with up to date...On-site
£45k - £55k per annum
...their families. You will take responsibility for delivering work to clients in line with agreed timelines and budgets. You will be managing a client portfolio reviewing the work of junior team members. Liaising with other service lines to deliver work to clients, for...Permanent£55k - £65k per annum
...Private Client Tax Manager Up to 65k plus Pension + Bonus + Healthcare Are the following factors must haves for your next role:... ...tax department To be considered you will be: You will have experience of managing your own Private Client Tax portfolio Enthusiastic...PermanentWork from home£75k - £95k per annum
...Private Client Tax Senior Manager - Tunbridge Wells Superb Salary and benefits on offer Key Responsibilities: This firm offer... ...Essential Requirements: CTA and/or STEP qualified. Significant experience gained within a professional services environment, with strong...Permanent£130k - £170k per annum
...service and navigating the complexities of UK tax law. What you'll bring: ACA/CTA/STEP qualified with extensive private client tax experience Strong technical ability with a commercial mindset Proven track record of leading client relationships and growing revenue...Permanent£75k - £90k per annum
...is busy, growing and keen to appoint an additional CTA at Senior Manager level. You will take responsibility for a portfolio of HNW/UHNW... ...progression towards AD and Director grades. Salary will be dependent on experience, but is likely to be in the region £75k-£90k + bens. The firm...PermanentHybrid working£50k - £65k per annum
...amazing employer? This superb opportunity as a Private Client Tax Manager will allow you to join a Kent firm with a fabulous culture -... ...salary range being considered is £50,000 - £65,000 depending on experience - they will consider CTA and/or ACA qualified individuals with a...Hybrid workingFlexible hours- £41k - £55k per annumEstimated...Monday – Friday, 9am – 5pm Salary: Competitive, dependent on experience Introduction to NFU Mutual NFU Mutual offers a wide range... ...investments, and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service...PermanentFull-timeOn-siteWork from homeMonday to Friday1 day/week
£28.5k per annum
...business are looking for a Client Support Advisor/ Account Manager due to the ongoing requirements within the company.... ...ideally have worked within a distribution setting, have experience working within a customer service/ client service position previously and a strong...Full-timeMonday to Friday- £24k - £32k per annumEstimated...pm Salary: Competitive, dependent on experience Introduction to NFU Mutual NFU Mutual... ...providing quality insurance for its customers, for over 110 years. We carefully balance... ...with a portfolio of customers, managing their accounts in a way that meets their...Long-term contractPermanentFull-timeOn-siteWork from homeMonday to Friday
- £45k - £59k per annumEstimatedWe are seeking a proactive and organised Finance Manager to play a key role in the smooth and sustainable running of our NHS GP practice. The postholder will be responsible for overseeing daytoday financial operations, including budgeting, income reconciliation, payroll oversight...Full-time
£45k - £60k per annum
...Support the Tax & Accounts department to provide excellent service to clients. Manage tax planning and compliance for clients. Oversee the preparation and review of tax returns. Coordinate with different departments to ensure efficient operation. Develop and implement...Permanent£26.4k per annum
...the UK. Apply for a role today as a face-to-face fundraiser at Charity Link and you'll be working for a company with over 30 years of experience. When you join Charity Link you'll be part of our sales teams with a wealth of experience and who are passionate about fundraising...Full-time- £78k - £103k per annumEstimated...UK Field Sales team and Regional Sales Managers, ensuring the business continues to grow... ...way . At Maverick Drinks we are: Customer Obsessed – everything we do is about delivering... ...go above and beyond to create memorable experiences. Growth Minded – curious, humble and...Full-time
$24k - $45k per annum
...Apply for a role today as a Private Site fundraiser at Charity Link and you’ll be working for a company with over 30 years of experience. We are actively searching for people with face-to-face field sales skills for to work on behalf of some of the nation’s best known...- £30k - £39k per annumEstimated...footprint and lead a talented team of Partner Managers across one of the UK’s most dynamic on-... ...matters as much as what we achieve. Customer Obsession Everything we do is about... ...and beyond to create unforgettable experiences. Growth Mindset We stay curious, question...Full-time
- £60k - £79k per annumEstimated...Are you a commercially driven sales leader with deep experience in the UK spirits trade industry ? We’re looking for a Trade Sales Lead... ...of Malt Trade , leading a high-performing team of Partner Managers and building strategic relationships with some of the most exciting...Long-term contract
£35k per annum
...analytical skills? Are you looking for a great opportunity to put your studies to good use in a varied and challenging Assistant Bid Manager role? Full training and support is available for this role. Are you keen to join a very well established and specialist...PermanentFull-time£15k per annum
...their ability to innovate. Great agents are stifled, and the customer experience has barely changed in decades. We've introduced the Nested... ...support at every step. When it comes to your clients, you’ll manage the relationship from start to finish — acting as their single...Self-employedFlexible hours£30.12k - £33.74k per annum
...want you to be a part of it! As a Room Manager at N Family, you’ll lead an incredible team... ..., and deliver high-quality learning experiences tailored to every child. Coach, guide,... ...background in leading consistent and exceptional customer service. Full and relevant Level 3...Flexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Manager (B2B) - Logistics & Fulfilment. Be the first to apply!
- logistics operations manager Tonbridge, Kent
- transport and logistics manager Tonbridge, Kent
- logistics manager Tonbridge, Kent
- customer service experience Tonbridge, Kent
- customer experience Tonbridge, Kent
- bdm logistics Tonbridge, Kent
- logistics people Tonbridge, Kent
- logistics Tonbridge, Kent
- logistic driver Tonbridge, Kent
- logistics support Tonbridge, Kent