Relief Security Officer

LOCATION: SWAN SHOPPING CENTRE, B25 8UJ

SHIFT PATTERN: Various Monday-Sunday, 12 hours per week

PAY RATE: Competitive

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ROLE OVERVIEW AND PURPOSE

The Security Officer is accountable to the SSM for the support, management, and delivery of Security within the Shopping Centre environment. The SO will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site. The purpose of the role will be to provide relief cover for planned and unplanned absences.

Job Objective & Responsibilities:  

• Ensuring the security and safety of customer buildings and personnel.  

• Responsible for protecting the security and safety of the identified buildings and personnel on site.  

• Ensuring that assigned tasks are completed in a professional and timely manner and meet relevant legislations.  
• Apply and conduct oneself at all times in accordance with the site Assignment and Emergency Instructions  
• The prevention of accidents, injuries, crime, fire and damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety.  
• To work inline with all onsite procedures, risk assessments, method statements, assignment instructions and emergency procedures.  
• Comply with the Data Protection Act.  
• To provide a visible deterrent, reassuring the public  
• To aid in reducing crime  
• To ensure criminal offenders are apprehended and handed over to the local authorities – if deemed safe and legal to do so.  
• If necessary, attend court to give evidence  
• To maintain your personal notebook in accordance with PACE Act 1984  
• To undertake all duties in a safe and secure manner, taking into account personal safety and the safety of your colleagues and the public  
• To provide an efficient, helpful and smart image at all times.  
• To alert the Control room operator of any person thought to be suspicious in any way.  
• Be vigilant for suspicious packages or parcels, and know the Client’s Procedures for evacuation if required.  
• Check the mall and building for potential fire hazards.  
• At no time should security take responsibility for keys of tenant premises.  
• Mall patrols covering all external areas where required.  
• S/O are not to patrol in pairs and not to stay in a one place.  
• To complete required patrols upon request from supervisor. Including Car Park and basement.  
• Monitor and check Toilet areas.  
• To enforce Centres code of Conduct.  
• To stop bicycles or skateboards being ridden through the mall.  
• S/O are to check and alert cleaners for spillages, full bins or other situations that require their attention  
• Keep the mess room clean and tidy after use.  
• When covering the basement, to actively challenge those entering and make sure only authorised personnel are in the area.  
• Do not permit deliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room.  
• To follow all reasonable instruction given by those supervising or managing your activities and or area of work.  
• Arrive for duty in good time and be ready for your shift start time.  
• Maintain a neat appearance and dress in accordance with the ABM facility services dress code
• Complete documents in line with site requirements.  
• Escalate health and safety issues straight away to the control room.  
• Report any accident or injury to shift running supervisor or senior member of the team.  
• Take breaks as detailed by the shift running Supervisor.    
• To advise Dual Services Manager should you need to leave site whilst on duty.  
• Comply with absence reporting procedure (call the control room to advise that you will be absent before your shift).  
• Follow correct opening and lock-up procedures and report any faults found on either task straight away.  
• Always be courteous towards clients, tenants, customers and other employees.  
• Record all incidents in the security DOB as well as in your personal pocket book.  
• Complete Incident Reports for all reportable incidents to the required standard  
• Consumption of alcohol on company premises is not allowed nor is reporting to work or being at work whilst under the influence of alcohol or other substances. This would be considered Gross Misconduct.  
• To complete documentation with facts and not to falsify any records kept.  
• No accepting any gifts or gratuities as per the Business Conduct Policy.  
• Using mobile phones while on duty is not permitted (for emergencies ask permission from line manager)  
• Maintain absolute confidentiality regarding company information, records of data collected and used in the course of your job functions.  
• Complete any other reasonable request set to you by your Team Leader or Dual Services Manager.  
• Interchanges with tenants are to be kept to a minimum, and always conducted in a professional manner.  

Requirements

Person Specification: 

• Has a one team approach 

• Able to take ownership of all situations to ensure tasks are completed. 

• Flexible approach to change 

Essential

• Holds a current SIA Door Supervision License (preferred) 

• Excellent organisational skills with the ability to balance competing priorities and workloads. 

• Excellent written and verbal communication skills. 

• Ability to work unsupervised and take responsibility. 

• Ability to remain calm under pressure. 

• Adaptable and flexible in approach to work required. 

• Willingness and ability to work as a member of a team. 

• Report writing/Presentation skills. 

• Excellent observational skills. 

Desirable 

• First Aid trained 

• CCTV License

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.