User Researcher

Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you! About the role: We’re seeking a Researcher to deliver research using a mix of qualitative and quantitative methods, supporting both tactical and strategic projects across multiple squads—all while maintaining high standards. You’ll support discovery research and lead validation testing, collaborating closely with stakeholders to design studies that showcase the value of a user-centred, data-driven approach to problem-solving. Your actionable insights will empower product teams and stakeholders to improve client outcomes and drive organisational success. You’ll also champion collaboration, adhere to best practices and governance, and contribute to the growth and development of the wider research team—helping to build a positive, high-performing culture. Deliver high-quality mixed-method research (quantitative and qualitative) to support tactical and strategic initiatives across multiple squads, maintaining strong methodological standards and governance. Partner with stakeholders to shape and conduct discovery and evaluative research, including validation testing, championing a user-centred, insight-led approach to problem-solving. Support CX measurement activities (NPS, CSAT, Net Ease), helping translate insights into clear, actionable improvements that empower product teams and stakeholders to improve client outcomes. Synthesize insights into compelling narratives that inform decisions and drive organisational success, while championing collaboration, best practice, and contributing to a high-performing, positive research culture. What you’ll be doing: Planning and executing research studies across a range of research methods including usability testing, interviews, and workshops Conducting quantitative analysis, through surveys, A/B testing, and data and analytics tools to uncover trends, measure usability, and validate hypotheses Collaborating with senior researchers on broader programs of work, aligning studies to business objectives Analysing and synthesising data into clear, actionable findings Working closely with designers and product managers to iterate based on client feedback Presenting insights and data through concise storytelling, adapted for relevant audiences Helping build and maintain research artifacts including personas, playbooks and insight repositories Actively contributing to team ceremonies and research ops initiatives Design and deliver mixed-method research, including usability testing, interviews, surveys, A/B testing, and workshops, to generate well-rounded insights. Develop strong surveys and discussion guides, applying statistical and qualitative analysis to uncover drivers of client behaviour and experience. Support and improve CX measurement programmes (NPS, CSAT, Net Ease), spotting trends and themes that highlight opportunities and risks. Translate findings into clear, actionable recommendations, working with designers and product managers to iterate based on client feedback. Synthesize data and feedback into compelling, insight-led stories tailored to different stakeholders. Collaborate with cross-functional teams and senior researchers to align studies to broader business objectives. Help build and maintain research artifacts, including personas, playbooks, and insight repositories. Uphold high standards of data quality, governance, and research practice, while contributing to team ceremonies and research ops. Leverage AI and LLM tools to improve research efficiency, from synthesis and analysis to planning, while maintaining methodological rigour. About you: Experience in UX / user research or related role(s) with a portfolio of impactful research work across products, or platforms Solid understanding of research design and core methodologies including both quantitative (e.g., survey design, statistical analysis, large-scale data interpretation) and qualitative (e.g., ethnography, usability testing, contextual inquiry) research. Comfortable operating independently on smaller projects Experience working in agile, cross-functional teams with product and design leaders Strong organisational skills, with attention to detail and research rigor Comfortable using AI/LLM tools to work smarter and faster, without losing rigour. Emerging stakeholder engagement and storytelling abilities Good interpersonal and communication skills Familiar with tools such as Figma, Dovetail, UserTesting, Optimal Workshop, Maze, Lookback, Qualtrics, Tableau, or similar Knowledge of accessibility, inclusive design, and global research practices Interview process The interview process for this role will include up to two stages with a task. Working schedule This role is based in our Bristol head office (BS1 5HL) and we offer a hybrid working pattern, with a minimum of three days in the office per week. Why us? Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 25 days* holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday** Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and outpatient care Health screening programme View email address on creativepool.com - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year

• dependant on role level
• * only available to select during our annual benefits window, in November each year​

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.