Customer Service Lead

Customer Service Lead

Banbury | £35,000 - £40,000 | Full-time, Permanent

We're looking for a proactive and commercially minded Customer Service Lead to join a successful business in Banbury. You'll be a key point of contact for customers, building strong relationships, managing enquiries and quotations and working across the business to ensure a great customer experience from enquiry through to delivery.

This is more than a traditional customer service role. You'll have the opportunity to identify commercial opportunities, improve processes and help drive continuous improvement across the operation.

Key responsibilities:

• Building strong customer relationships and taking ownership of enquiries and escalations

• Managing quotations and commercial follow-up

• Coordinating with technical support, purchasing, logistics and warehouse teams

• Proactively resolving issues, delays and operational challenges

• Identifying opportunities to grow aftermarket sales and improve customer retention

• Reviewing processes and driving improvements to customer service and operational efficiency

• Monitoring KPIs and using performance information to identify areas for improvement

We're looking for:

• Experience in customer service, account management, commercial support or operations

• Strong customer relationship and problem-solving skills

• Experience managing enquiries, quotations and order processing

• Excellent organisation and attention to detail

• A confident communicator who can work effectively across different departments

• A proactive, commercially aware approach with a genuine interest in improving how things are done

Experience within engineering, manufacturing, service or industrial equipment would be advantageous, but isn't essential.

What's in it for you?

£35,000 - £40,000 depending on experience, 25 days' holiday plus bank holidays, healthcare, sick pay and additional company benefits.