Level 3 Business Administration Apprentice

Summary

Do you want a role where you’re recognised for what you do, given the opportunity to thrive, and supported to become the best version of yourself? We have an exciting opportunity for a Business Administration Apprentice to join our Fleet Services team based at Park Road Depot, Gateshead.

Wage

£15,434 a year

Training course

Business administrator (level 3)

Hours

Monday - Thursday, 07:30 - 15:30 and Friday, 07:30 - 15:00 (some flexibility required throughout the week to cover office hours until 16:00 on occasion, no more than 37 hours per week to be worked)

37 hours a week

Start date

Monday 8 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Maintain fleet management systems, including updating and amending records
• Assist with vehicle and plant hire and off‑hire processes
• Ensure procedures for the recovery of income from vehicle hire are followed
• Prepare official purchase orders and process internal and external invoices
• Liaise with suppliers and customers, administering financial controls in line with Council procedures and regulations
• Monitor council fuel stations, including fuel orders, stores orders and stock takes
• Provide a high level of customer service to internal services, members of the public and external organisations
• Take responsibility for your own health and safety, and support others to do the same

Where you'll work

Park Road, Gateshead
NE8 3HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COUNCIL

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team
• Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace
• As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success
• Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration Apprenticeship qualification

Requirements

Essential qualifications

GCSE or equivalent in:

• Maths (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Administrative skills
• Team Working