Clinical Application Specialist

The Clinical Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” Nursing/ Doctor/Midwife resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible.

Key Responsibilities

• Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
• Analyse customer processes and identify gaps and possible solutions
• Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
• Produce clear documentation including business requirements, solution design documents, and validation scripts
• Set up customer site configuration and participate in validating the configured system
• Troubleshoot customer issues during implementation phases
• Conduct individual and group training, product demonstrations and workshops
• Provide on-site support to Customer Go-Live

Skills and Experience

• At least 3 years’ experience working in healthcare and a good understanding of clinical processes
• Experience with EMR systems and Hospital Information Systems (PAS)
• Experience working in a nursing role within a hospital environment
• Excellent communication skills and experience of conducting customer training
• Experience of business process mapping and writing functional documents

Education & Training

• University degree in Nursing or Medicine is desirable
• Clinical specialty

About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world.

InterSystems is an equal opportunity employer.