Pharmacy Technician

Job summary
An exciting opportunity has arisen to join our dynamic and forward-thinking Pharmacy Team! Based across our network of 6 practices within the Primary Care Network (PCN), you'll become an integral part of a supportive and collaborative team of Pharmacists and Pharmacy Technicians. This is your chance to take on a rewarding role where your skills will contribute directly to improving patient health outcomes in our community.

Main duties of the job
Join our dynamic team as a Pharmacy Technician and play a key role in transforming the way medicines are managed in Primary Care! You'll be at the forefront of delivering safe, effective, and streamlined repeat prescribing systems, driving medicines optimisation, reducing waste, and maximising patient outcomes. This is a hands-on role where you'll lead medicines switches in line with agreed protocols, review and update patient records, and ensure clear communication with patients. You'll also champion electronic repeat dispensing and online ordering, support synchronisation of medicines, and promote best practices across the practice team. With a strong focus on innovation and patient care, you'll help demonstrate real impact through measurable outcomes and contribute to shaping the future of primary care pharmacy.

About us
North Wilts Border PCN is a collaborative NHS partnership made up of six GP surgeries, working together to deliver high-quality, patient-centred care to over 56,000 people across our local communities. We are proud to be rooted in our community and are committed to staying connected with and supporting the people we serve.

In addition to our dedication to clinical excellence, we are also a teaching and training network, supporting medical students from the University of Bath and GP trainees from across the South West region.

Our diverse multidisciplinary team includes Specialist Practitioners, Health & Wellbeing Coaches, Care Coordinators, and Clinical Directors. We place great value on the contributions of our Pharmacy team and are committed to supporting the personal and professional development of all staff.

Job responsibilities
Prescribing & Medicines Optimisation

• Lead improvements in prescribing to ensure safe, cost-effective best practice that enhances patient care.
• Conduct medication switches in line with practice and ICB protocols, reviewing and updating patient records and informing patients accordingly.
• Promote and implement electronic repeat dispensing and online ordering.
• Manage shared care protocols and escalate complex cases to Clinical Pharmacists.
• Optimise dosages and synchronise medications during patient record reviews.
• Minimise clinical risk and reduce medicine waste through better prescribing processes.
• Assist in implementing national prescribing policies, QIPP initiatives, QOF targets, and locally commissioned enhanced services.
• Support the Medicines Optimisation strategy of the ICB and PCN.
• Maintain relevant databases and reporting systems for prescribing data, medicines optimisation, and outcomes.
• Complete audits around patient safety and cost-effective prescribing and present the information for sharing with the clinical team.

Collaboration & Support

• Work closely with the PCN Clinical Pharmacist to deliver the Clinical Pharmacy in General Practice (CPGP) model.
• Liaise with ICB Medicines Optimisation team, community, and hospital pharmacy colleagues.
• Participate in practice meetings, patient participation groups, and stakeholder engagements to promote pharmacy technician contributions.
• Support the development and review of practice policies in line with CQC and safeguarding requirements.
• Support GP practices in containing prescribing expenditure and propose cost-saving changes where necessary.
• Support quality improvement initiatives and contribute to the effectiveness of PCN-wide service delivery.

Monitoring & Reporting

• Use GP clinical systems (e.g. SystmOne) to conduct and report on prescribing audits.
• Maintain and utilise relevant information systems and databases for medicines optimisation, prescribing data, cost savings, and patient outcomes.
• Report key performance indicators to demonstrate value in line with NICE guidance.
• Respond to MHRA drug alerts, advising practices on medication changes where appropriate.

Professional Development & Supervision

• Engage in ongoing learning and development to maintain required knowledge and skills, including annual performance reviews and continuous personal/professional development.
• Demonstrate new skills and procedures to others as required.
• Receive clinical supervision and day-to-day support from a named individual within the PCN.
• Manage own time, workload, and resources effectively to meet deadlines and priorities.

Governance, Quality and Compliance

• Maintain confidentiality in line with the Data Protection Act, Caldicott Guidelines, and Confidentiality Code of Conduct.
• Undertake clinical audits and share outcomes to support quality improvement.
• Maintain appropriate safeguarding knowledge and comply with organisational safeguarding policies and practices.
• Report any infection prevention and control issues to the relevant lead.

Equality, Diversity, and Inclusion

• Promote equality, diversity, and the rights of patients, carers, and colleagues.
• Behave in a non-judgemental, respectful, and inclusive manner that upholds dignity and individual values.
• Support a culture that recognises and promotes diversity and fairness.

Other Duties

• Carry out other relevant duties within the scope of the post as service needs evolve.
• Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.
• The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.
• Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control

Person Specification
Qualifications
Essential

• Registered with GPhC as Pharmacy Technician
• BTEC/NVQ level 3 or equivalent in pharmaceutical sciences

Desirable

• Previous Pharmaceutical experience
• Experience of Microsoft Office
• Experience in General Practice/NHS setting
• Experience of SystmOne computer system

Experience
Essential

• Experience with medicines reconciliation and repeat prescribing processes
• Familiarity with electronic prescribing systems
• Reliable with a good attendance record
• Ability to work on own initiative and as part of a team
• Ability to work with attention to detail and accuracy
• Excellent communication skills (verbal & written)
• Ability to work effectively in a busy environment.
• Highly motivated and willing to attend training

Desirable

• Experience working in a GP practice or PCN
• Knowledge of QOF, IIF, or other NHS performance frameworks
• Experience of working with multi-disciplinary teams (MDTs)

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration.