Associate Team Leader

Job Summary

An opportunity has become available within our expanding Serious Injury Department for an experienced Associate Team Leader to supervise and provide technical support on cases valued in excess of £100k and up to £1m.

The role holder will require a sound technical knowledge of personal injury (RTA) work. In addition, they will have considerable experience usually gained over 8 years + of working on multi-track claims in excess of £500k.

The role involves end to end technical support and coaching on cases, responsibility for the adherence to our robust supervision framework as well as being accountable for delivery of your teams’ objectives and KPIs.

The role holder will be an ambassador for Minster Law, bringing to life our core purpose and values through inspirational leadership and technical expertise.

This role is part of the Serious Injury leadership team that helps deliver growth, engagement excellent customer service and performance.

Key Accountabilities

• To provide technical support and effective supervision to Grade A colleagues and their supporting hubs conducting multi-track RTA claims with a value in excess of £100k to up to £1M

• The level of supervision required will be in accordance with the firms’ supervision framework and the post holder is expected to be an ambassador of best practice.

• To provide technical coaching and guidance to leads and AFE’s.

• To ensure efficient case progression to achieve the required operational, financial and client service performance in line with the firms’ objectives.

• To support colleagues in optimising case planning and hub productivity.

• To undertake monthly technical 121’s with Grade A colleagues enabling reportable feedback to Technical Leads for action plans and business strategy

• To identify and escalate any capability concerns to the Technical Lead and support with the implementation of training, development or support plans if appropriate.

• To collaborate with QA and Technical Compliance and / or Technical Leads to manage risk.

• To support in Billing Governance Forums as required providing technical submissions for team members.

• To ensure your team adhere to Minster Law Costs Process and provide technical costs support to fee earners.

• Working collaboratively with fellow Team Leaders, Team Managers and Technical Leads to embed business change, manage risk and deliver performance.

• To engage and support in forums on a variety of technical issues including peer reviews.

• To work alongside the leadership team in delivering and embedding Objectives

• To hold team meetings and share key messages ensuring these are delivered effectively.

• To complete monthly returns to the leadership team to optimise supervision

Person Specification

Essential

• Admitted Solicitor, FCILEX with Rights to Litigate - 8+ years PQE

• Experience of handling and supervising high value Multi-Track personal injury (RTA – Car & Bike) claims.

• Use of electronic case management systems (Proclaim ideally but training can be given)

• IT skills – including Microsoft Word; Microsoft Teams; PowerPoint & Excel

• Enjoys coaching and engaging team members and reporting in to technical leads

• Ability to lead with integrity, be respectful of all colleague opinions

• Ability to follow Company process / guidelines & make appropriate decisions

• Ability to motivate colleagues & work as part of a team with strong supervisory skills and an ability to put others at ease and build trust & confidence through self-awareness and a high degree of emotional intelligence

• Credibility to operate and influence with stakeholders of all levels.

• Act with drive, pace and passion with the ability to work in a fast-moving environment

• Takes personal ownership, leads by example and works collaboratively across functions with a one business mindset.

• Good interpersonal / communication skills both written & verbal with self-awareness of your own impact on others & an ability to consider appropriate forums for communications.

• A natural organiser able to set clear expectations of what good looks like and how it is measured.

• Be a cultural ambassador by displaying our values and behaviours in every aspect of the work they do.

Desirable

• Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives.

• Team Player and acts as a role model to your colleagues, working together to achieve business and team goals.

• Take opportunities to develop and stretch yourself and be passionate about developing your career at Minster Law.

• Flexibility with a solution-focused, resilient and positive “can-do” attitude

• Accountability for own Actions & Decisions

• Honest, Trustworthy & Reliable and able to act with Integrity

• Willing to explore new technologies to support business development & able to support teams though change

Technical Skills

• Knowledge of Personal Injury Pre-Action Protocols / Civil Procedure Rules / Funding / Costs

• Knowledge of personal injury law – as applicable

• Understanding the impact of the Intermediate Track on lower value SI cases (over 100k) with the ability to embrace a consistent team risk strategy.

• Ability to assess and advise on evidence, liability & quantum

• Knowledge of all aspects of litigation and cases which involve cost budgeting

• Good numerical skills with the ability to lead and assess calculated special damages

• Experience of billing & bill sign off & interpretation of MI & data

• Delivering and facilitating of training as required through induction & ad hoc sessions as required

• Ability to work and assess competency criteria to feed into individual & department wide training

Key Performance Indictors

Your KPIs and Objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your senior technical lead and senior manager to review your performance against these objective.

Personal Development

There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience, and develop a career within Minster Law.

Working Hours

Full time – 35 hours per week. Agile working is fully supported but some office attendance is required and can be discussed at interview.

Travel

Our clients are based throughout England and Wales. Associates are required to undertake meetings with clients and attend conferences, but occasional support maybe required by the Team Leader. Some travel maybe required.

Salary Information

The annual salary range for this role is £60,000 - £75,000.

Equal Opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status.

You can read more about our commitment to equality and diversity on the Minster Law website.