Account Manager (Customer Service & Order Admin)
£33k per annumOur client based in Gloucester, an established, steady business is looking for a reliable and detail-oriented individual to join them as an Order Administrator on a permanent, full-time basis.
Full training on the role, company products and processes will be provided, along with other benefits such as free lunch x2 a week, ability to buy/sell additional holidays, free parking and more.
Reporting to the Team Leader, you will be a core member of the team, and will be responsible for monitoring projects and orders- from initial enquiry and quotation, all the way through to delivery, acting as a point of contacts for all updates.
Responsibilities:
- Prepare and issue sales quotes through the internal business platform, ensuring deadlines are consistently met and service benchmarks are upheld.
- Act as a point of contact via telephone and email for relevant enquiries.
- Coordinate closely with internal sales staff to provide accurate responses to client queries.
- Support customer engagement by keeping them informed at every phase of their order, maintaining clear and regular communication.
- Monitor undelivered shipments by liaising with logistics partners or suppliers and proactively update clients on progress and resolutions.
- Keep company system up to date with new information.
- Process customer orders with precision, adding project milestones and ensuring daily follow-ups are conducted.
- Assist with product education, helping customers better understand available offerings.
- Coordinate the preparation and dispatch of product samples, working closely with the sales team to fulfil client needs.
Candidate Attributes:
- Previous order processing experience ideal
- High level of attention to detail.
- Calm team player.
- Proactive individual.
Hours: Monday – Friday, 8am - 5pm (4.30pm finish on a Friday!) – Office based
Salary: Up to £33,000 per annum + benefits including:
- Annual bonus scheme
- Early Friday finish
- Free staff lunches twice a week
- Ability to buy/sell additional 4 holiday days
- Free parking
£26k per annum
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