NDA File Handler

This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k. The unit is made up of distinct file handler teams managing the different work types previously mentioned.

The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business.

The role of Fast Track Liability File Handler is within our Fast Track Team manging a caseload of quantum and liability personal injury claims and Fast Track non personal injury cases above £10k. Cases would be managed from the point of service through to resolution.

All claims would be handled on behalf of key insurer clients as Defendant.

The role would suit an established Small Claims Litigator looking for opportunities to progress their career in to personal injury or personal injury litigators looking to enhance knowledge.

Full induction training will be provided along with continued on the job training and supervision as required.

Key Responsibilities

• Independent management of a caseload of Fast Track work, including effective planning and organising of the workload to ensure Court deadlines are met.
• Delivery of agreed performance targets and quality standards
• Analysis of the available evidence to create an initial case strategy on quantum.
• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
• Proofing witnesses, assessing their evidence and drafting statements
• Drafting of Court document and complying with all Court deadlines.
• Instructing, briefing and liaising with Counsel.
• Undertaking court telephone hearings ensuring progress is maximised and all actions are completed to bring cases to settlement
• Guiding the Defendant through the litigation process where required and set expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Delegation of tasks where available and appropriate to other members of the team
• Dealing with correspondence and telephone calls within strict service level agreements
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines
• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
• Effective management of the CRU and NHS process
• Ensuring files are kept within ISO 9001 guidelines

Working Hours

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Primary location for this role is Bolton, Bark Street Office,

Skills, Knowledge & Expertise

• Previous experience of handling own caseload of litigated claims (either in a defendant or claimant role)
• Understanding of case law and litigation practice and process, and Court Practice Rules
• Ability to plan and prioritise workloads
• Efficient in a process driven environment
• Drive to achieve to take development opportunities when they arise with a positive attitude
• Calm under pressure with the ability to re-prioritise and delegate effectively when required
• Confident with ability to take initiative to innovate and adapt to changing situations
• Confidence to seek advice and guidance when dealing with new tasks
• Excellent listening and verbal communication skills
• Excellent written communication skills and the ability to compose professional written communications
• Ability to follow instruction with attention to detail
• Ability to recognise when sensitivity and tact are required
• Effectively work within a team
• Proficient IT skills (Word, Excel and Office)
• Good standard of education – 5 GCSE’s grade C/5 or equivalent including maths and english Preferred
• Established experience in law through further education or experience.
• File handling experience within a law practice or Insurer.
• Good understanding of the high way code and basic road traffic act principles.
• Experience of Indemnity Principles and CCFAs

About Keoghs

Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.

With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.