Support Worker

We are looking to appoint a Support Worker within the Direct Payments team to provide advice and support to people accessing Direct Payments. This includes undertaking, where required, home visits to explain the set-up process and providing ongoing support and signposting to information in relation to employment.

You will be working collaboratively across partner agencies, contributing to multi-disciplinary team meetings and approaches.

We’re looking for someone with excellent communication skills who is able to work collaboratively with multiple agencies across Durham County Council Children’s and Adult services, including personal health budgets on behalf of Health care teams.

You will be required to have strong digital skills and the ability to use multiple IT systems, and manage a case load effectively.

This is a temporary postition until approximately 31st March 2027.

WHAT IS INVOLVED?

The role is varied and requires an enhanced DBS. On the job training will be provided.

You will assist with the initial set up and provide ongoing support to existing recipients, including holding a case load. You will work across both children and adult services, including using different case management systems. You will also provide guidance to staff on legislation and requirements for Direct Payments. 

We encourage you to contact Rachael Barnes via email at View email address on northeastjobs.org.uk for an informal discussion about the role.  

WHAT WILL I NEED?

This is a busy and varied job role which requires a person who can deal with service users, providers and professionals effectively.

Required Qualifications:

• 5 GCSEs including English Language (9-4/A-C grades) or equivalent relevant qualification.
• NVQ/Apprenticeship level 2 in Health and Social Care, or equivalent qualification

Please refer to the attached person specification for the full criteria.

If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure.

Our commitment to safeguarding: 
Durham County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all employees and volunteers to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore if successful in your application, an Enhanced Disclosure and Barring Service (DBS) check will be sought, inclusive of a check of the Adults Barred List, due to the position working in regulated activity. Applicants should be aware that the DBS check will disclose both spent and unspent convictions, cautions, reprimands and warnings, in line with current legislation.

INTERVIEWS

Interviews will be held week commencing 17th August.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website .

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

HOW TO APPLY 

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on View phone number on northeastjobs.org.uk, or via email View email address on northeastjobs.org.uk

All correspondence relating to your application will be sent from View email address on northeastjobs.org.uk . Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

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