Customer Insight Specialist - 6 Month FTC

About the role

An exciting opportunity has arisen within the Customer Research Team, a function dedicated to ensuring the voice of customers (retail & business), members, brokers and employees remains at the heart of business decision-making. Following the acquisition of The Co-operative Bank, there has been an alignment of Customer Experience (CX) surveys across the Group. The successful candidate will play a key role in delivering in-depth analysis that helps stakeholders understand customer experiences, identify areas of success, and drive meaningful improvements. Working independently across a range of surveys, they will transform data into compelling, story-led insights that support informed decision-making.

The candidate will manage relationships with a portfolio of stakeholders. They will work with various data sources, beyond surveys, to enhance analysis. Their expertise will help ensure high-quality findings are delivered.

This role offers the opportunity to influence change across the business by presenting insights and recommendations to a portfolio of stakeholders at all levels. The successful candidate will combine strong analytical skills with excellent communication and stakeholder management abilities, helping to turn complex data into clear, actionable outcomes. They will also ensure compliance with relevant market research and data protection standards while contributing to a collaborative and customer-focused team environment.

We operate on a team led hybrid approach with at least 1 day a week in the Coventry office

About you

You’ll be a highly motivated and confident individual with strong project management, planning, and organisational skills, capable of managing multiple priorities and delivering high-quality work to deadlines. You’ll have excellent analytical abilities, with the confidence to interpret complex data and transform it into clear, story-led reports and presentations. Just as importantly, you’ll be an effective communicator, able to present research findings in a concise and engaging way that helps stakeholders understand insights and make informed business decisions.

For this role you’ll need to have:

• Quantitative research experience is key, including various quantitative methodologies, tools, and techniques.
• Strong analytical and communication skills are essential, alongside strong data visualisation and storytelling.
• Strong relationship building
• Excellent project management skills, with the ability to plan, organise and prioritise effectively to deliver high-quality outcomes.
• Highly proficient in Excel

Experience in these areas would be helpful:

• Financial services or banking sector knowledge
• Proficiency in qualitative research methodologies

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. 

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.                   

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.

Location

Coventry-Binley Business Park