Overnight concierge

Overview:

We are looking for a professional and personable Concierge to join our HMO team on the overnight shift, the shift pattern is 4 days of work and 4 days off. The ideal candidate will deliver exceptional front office services, ensuring a warm, friendly and supportive environment for all tenants. This role involves acting as a point of contact for residents, responding to day-to-day enquiries, and supporting the smooth operation of the building while representing the organisation in a calm and professional manner.

Responsibilities:

- Regular building patrols to ensure everything is in order.
- Previous experience in a concierge, reception, caretaking, or customer-facing role (desirable but not essential).
- Strong communication skills and a professional, approachable manner.
- Ability to deal calmly and effectively with tenants and visitors.
- Reliable and punctual.
- Comfortable working independently and using initiative.
- Basic IT skills for logging information, emails, and reports.
- Ability to follow procedures and maintain accurate records.
- Awareness of health & safety and building security practices.
- Ability to handle sensitive situations discreetly and professionally.
- Ability to cover shifts where possible

Skills

- Multilingual skills are desirable as we have a very diverse community of tenants.
- Previous experience in a customer facing role.
- Excellent phone etiquette with clear and courteous communication skills
- Strong organisational skills with the ability to manage multiple tasks efficiently
- Good time management skills to prioritise tasks effectively

If you are dependable, approachable, and committed to maintaining a safe and well-managed living environment for tenants, we would welcome your application.