Assistant to the Practice Manager

The following are the core responsibilities of the assistant to the Practice Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Support the Practice Manager as required with projects, systems and procedures Undertake tasks as directed by the Practice Manager in areas of change management and continuous improvement Provide key performance information as requested Maintain the highest levels of confidentiality due to the nature of the role and with being ex-posed to a greater level of confidential material and data Support the Practice Manager in monitoring compliance with health and safety legislation, providing leadership and direction for staff Coordinate the practice diary, ensuring meetings are scheduled appropriately Coordinate internal and external meeting arrangements, preparing agendas and producing minutes for meetings Support the Practice Manager in the marketing of the practice Draft the practice newsletter on a quarterly basis Arrange PPG meetings, preparing agendas and producing minutes Support the Practice Manager in the maintenance of the practice and NHS Choices websites Effectively monitor the Friends and Families Test Maintain the administration and processing of complaints to support patient experience In conjunction with the Practice Manager, set and monitor performance targets, identifying areas for improvement to enhance patient services Support all clinical staff with general administrative tasks as requested Be an integral part of the general practice team Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children Maintain a clean, tidy, effective working area at all times Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Wider Responsibilities In addition to the primary responsibilities, the SA to Practice Manager has the following wider responsibilities: a.Assist with the recruitment of staff as requested by the Practice Manager Support the Practice Manager in the reviewing and updating of practice policies and procedures Support the Practice Manager with Continuous Improvement (CI) and change initiatives Manage asset registers as directed by the Practice Manager Maintain a working knowledge of ICB initiatives Support and participate in shared learning Participate in local initiatives to enhance service delivery and patient care