FX Post Trade Client Service Associate (VN3254)

About Marex

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.

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The FX & Interest Rates Operations team provides operational support across Marex's FX and interest rate derivatives businesses, covering trade confirmation, settlement, and reconciliation for spot, forwards, swaps, NDFs, and rates products. The team also supports the Global Payments, overseeing the processing and control of client and counterparty payments across currencies and time zones.

The IRS Operations department is responsible for the effective and efficient management of all OTC IR product trades and positions. It provides full support to the IRS front office.

We are seeking a proactive and client-focused individual to join our FX Post-Trade Operations team. This role sits at the intersection of operations and client service, ensuring clients receive accurate, timely confirmations and support throughout the trade lifecycle. The successful candidate will act as a trusted point of contact for clients, identifying and resolving potential issues before they escalate, while maintaining strong operational discipline around confirmations, settlements, and beneficiary management.

The ideal candidate combines strong client relationship skills with operational rigour, taking a proactive, “no surprises” approach to service. This role offers broad exposure to the FX trade lifecycle and close collaboration with clients, Front Office, Middle Office, and Technology.

Responsibilities:

Client Service & Relationship Management

• Act as a first point of contact for client queries, anticipating and addressing potential issues before they arise rather than reacting after the fact

• Demonstrate a client-obsessed approach, prioritising client experience and satisfaction in every interaction, both operational and relational

• Confidently manage difficult or sensitive conversations with clients, including around settlement failures, discrepancies, delays, or disputed trade details

• Manage and triage the client service inbox, ensuring timely, accurate, and well-prioritised responses to all client queries

• Act as an escalation point for complex or unresolved client issues, coordinating across internal teams to reach resolution

Trade Lifecycle & Confirmation Management

• Prepare and distribute trade confirmations and mark-to-market (M2M) statements accurately and within agreed timeframes

• Apply strong understanding of confirmation matching processes to identify and resolve discrepancies promptly

Settlements & Payments

• Send proactive settlement reminder communications to clients ahead of key dates to reduce failed or delayed settlements

• Apply a strong working knowledge of the payments lifecycle to identify risk points and ensure smooth end-to-end transaction flow

• Investigate and resolve settlement breaks and failed payments, liaising with counterparties, custodians, and internal teams as required.

• To be able to use date to be able to assess repetitive escalations, identify and root cause analysis for perm resolution + identify aging cases and escalate where necessary

• Manage client beneficiary details, ensuring accuracy, completeness, and compliance with internal standing settlement instruction (SSI) controls

Process Improvement & Collaboration

• Work closely with Front Office, Middle Office, Technology, and external counterparties to resolve breaks and mitigate operational risk

• Identify opportunities to enhance straight-through processing (STP) and reduce manual intervention

• Contribute to process improvement initiatives, system upgrades, and control enhancements

Skills & Experience:

• Strong verbal and written communication skills, with the ability to handle challenging conversations confidently

• Sound understanding of FX post-trade operations, including confirmations, settlements, and the payments lifecycle

• Analytical and problem-solving skills for investigating breaks, discrepancies, and client queries

• Organisational skills to manage a high volume of client queries and time-sensitive tasks

• Risk awareness, with the judgement to identify and escalate issues appropriately

• Prior experience in FX or multi-asset post-trade operations, client service, or middle office within financial services

• Familiarity with trade confirmations, settlements, and reconciliation processes

Competencies:

• Client Focus: Places client outcomes at the centre of decision-making; builds trust through reliability and clear communication

• Proactivity: Anticipates issues and acts ahead of them, rather than waiting to react

• Resilience & Composure: Stays calm and professional under pressure, particularly in difficult or sensitive client conversations

• Attention to Detail: Maintains high accuracy in operational tasks where small errors can have significant downstream impact

• Ownership & Accountability: Takes responsibility for issues through to resolution, escalating appropriately when needed

• Collaboration: Works effectively across teams and functions to resolve issues and improve processes

• Adaptability: Manages competing priorities and shifting demands in a fast-paced environment

If you're forging a career in this area and are looking for your next step, get in touch!

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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