Transport & Warehouse Administrator

Transport, Warehouse & Office Administrator (Goods Inwards / Stock Control)

Location: Altham, Lancashire (Site-based)

Company Industry: Transport & Logistics

Salary: £30,000 per annum + contributory pension + 25 days holiday (+ bank holidays)

Role Overview

A well-established North West logistics business is seeking a Warehouse & Office Administrator to support goods-inwards operations across both office and warehouse environments.This is a varied, hands-on role combining administrative accuracy with physical verification of inbound goods, ensuring stock integrity, documentation accuracy, and smooth operational flow. The position plays a key part in maintaining inventory accuracy, resolving discrepancies, and supporting customer service standards across the supply chain.
Key ResponsibilitiesGoods Inwards & Warehouse Coordination

• Accurately book in deliveries and receipts onto internal systems (WMS / ERP)
• Physically check deliveries in the warehouse against paperwork, ensuring accuracy of quantities, condition, and product codes
• Verify delivery notes, purchase orders, and supplier documentation before processing
• Liaise with warehouse staff, drivers, and suppliers to ensure smooth inbound operations
• Support the goods received process, ensuring all activity is recorded and traceable

Stock Control & Investigation

• Maintain accurate inventory records within systems and databases
• Investigate stock discrepancies, shortages, and delivery issues
• Conduct routine checks, reconciliations, and audits to ensure stock accuracy
• Work proactively to identify and resolve root causes of stock errors
• Support continuous improvement of stock control processes

Customer & Internal Query Management

• Respond to customer and internal queries via telephone and email
• Investigate delivery, stock, or order queries and provide timely updates
• Proactively chase outstanding deliveries or missing goods
• Ensure high levels of customer service and communication at all times

Administration & Systems

• Input, maintain, and update data accurately across warehouse systems
• Ensure all documentation (delivery notes, records, logs) is correctly completed and filed
• Produce basic reports relating to stock, deliveries, and discrepancies
• Support general administrative duties as required within the operation

Key Skills & ExperienceEssential

• Previous experience in a warehouse administration, logistics, or stock control role
• Strong IT literacy (MS Office, Excel, and warehouse/inventory systems)
• Excellent attention to detail and accuracy
• Proven ability to investigate and resolve queries/problems
• Strong communication skills and confident dealing with customers and stakeholders
• Ability to work both independently and collaboratively in a fast-paced environment

Desirable

• Experience within a goods-inwards or supply chain environment
• Familiarity with WMS, ERP, or stock management systems
• Understanding of warehouse operations and processes

Personal Attributes

• Highly organised with strong time management skills
• Proactive, with a "can-do" approach to problem solving
• Comfortable working both in an office and physically within a warehouse environment
• Resilient and adaptable in a busy operational setting
• Strong interpersonal skills with a professional, customer-focused approach

Working Environment

• Split role between office-based work and warehouse floor activity
• Regular interaction with warehouse teams, drivers, suppliers, and customers
• Hands-on involvement in goods-inwards and stock processes

SummaryThis is an excellent opportunity for a detail-oriented and proactive individual seeking a dual office/warehouse role within a growing logistics operation. The successful candidate will play a critical role in ensuring stock accuracy, operational efficiency, and customer satisfaction across the business.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk