Remote Transformation Consultant / Project Manager Service Delivery (COO Function) - Outside IR35

Gigged AI is an On demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Transformation Consultant / Project Manager – Service Delivery (COO Function) - Outside IR35 within one of our clients. 

All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to app.gigged.a i and create a free talent profile and apply to the role directly

All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager.

• In order to send a proposal please follow the below steps
• head to app.gigged.ai and create a free talent profile
• once signed in, follow this link to the project -
• you will now see a 'submit proposal' button
• please fill this in (intro, relevant experience, and attach CV to this)

Start Date: ASAP

Duration: Estimated 4–6 months

Location: Milton Keynes or Basingstoke, in office with some remote working (e.g. Mondays and Fridays)

IR35 Status: Outside IR35

Day Rate: £550-650 per day

Who the Person Will Work With

• Reporting to the Transformation Lead, who is leading the transformation, and working closely with the PMO
• Supporting key business owners - in particular the Chief Operating Officer (COO) and their team - in detailed design and implementation

Objective of the Role

Support key business owners, in particular the COO and their team, in the detailed design and implementation of the transformation.

Background Required

• Experience in a technology managed services environment, particularly in infrastructure and/or service desk, in one or more of the following:
• Owned or transformed service delivery
• ITIL process design and implementation
• Worked as a hands-on project manager or consultant in service delivery

COO Scope

The COO's scope encompasses:

• Service Desk
• Service Delivery Management
• Client Reporting
• Service Excellence / Process Improvement
• Transition, Transformation and Client Adoption (for new clients)
• Project Management (with existing clients)

Scope of the Work

The scope of the work will include aspects such as:

• Identification of issues and opportunities, together with implementing them
• Definition and execution of ITIL processes
• Establishment of sustainable, best-practice processes and practices across the COO's scope
• Detailed design and execution of changes to service desk operations, based on HALO, to bring KPIs and key measures to industry best practice
• Definition and execution of key metrics / reporting
• Identification and implementation of AI opportunities
• Support as required for CTO and CIO functions

Qualities Required

• Hands-on
• Able to adapt to the evolving needs of this rapidly growing client
• An ally to support the COO and their team — without doing all the work for them, as they need to own the change
• Builds positive relationships with various stakeholders, working to create momentum, consensus and ownership
• Delivers messages in a clear, authoritative and constructive manner, in what is a friendly though busy environment