Personal Wellbeing Mentor

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives

Job Description

Personal Wellbeing Mentor

Salary: £27,145.46 per annum plus benefits

Contract: Full time fixed term for 1 year

Rebuilding your life after sentencing is one of the toughest challenges a person can face. But with the right support, it’s possible. That’s where you come in. 

We’re looking for a Personal Wellbeing Mentor - someone with a rare mix of compassion, resilience, organisation, self-motivation and flexibility. This is for the person who understands that rehabilitation isn’t just about offering advice; it’s about rolling up your sleeves and pro-actively supporting someone on their journey.

This is a demanding role; you'll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and you see them take real steps toward transforming their life, it’s a great feeling.

About the Role:

You will support a caseload of service users that may be in custody, due to be released from prison, recently released from prison, serving a suspended sentence, or on community orders. Based out of the Ingeus office, local probation offices and within the prison, you will be meeting with service users to support them with all aspects of their personal wellbeing such as accessing healthcare providers, attending appointments and accessing social groups. You will work collaboratively with Personal Wellbeing advisors, probation, and other external services to support them on their journey.

You'll often be able to plan your own schedule, but you will need to be able to prioritise effectively - it’s a challenging role where no day will be the same.

What You’ll Be Doing:

• Community-based/custody based support: You will guide individuals as per their action plan, to help them prepare for release or reintegrate into the community. This could be through practical well-being activities, mental health support, GP and dentist registration, or accessing food and clothing. You will be responding to individual needs, being pro-active, and tailoring your support accordingly.
• Collaboration: Your intervention may be part of a wider support package so collaborating with internal and external colleagues is a key part of the role.
• Caseload management:  You’ll manage multiple individuals, balancing their needs while keeping up with all the related admin. You will case-conference with advisors regularly.
• Quality Recording: Keep thorough, up-to-date records of all your work on our IT systems, ensuring nothing falls through the cracks and progress is properly tracked.
• Community Outreach, Group & 121 Delivery: Deliver wellbeing support in various settings, either through tailored support sessions, out and about in the community, or utilising set interventions and learning materials.

Qualifications

What We’re Looking For:

• Relationship Building:  You’re able to connect with people at all levels, building relationships with Service Users in a way that’s genuine, promotes a sense of trust and is non-judgmental. You will pay particular attention to confidentiality and maintenance of boundaries. Alongside this you will be engaging with key stakeholders within Probation and external agencies to build a network of support services for Service Users.
• IT and Administrative skills: Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Organisation:  You can handle a busy caseload and stay on top of detailed records.
• Resilience:  This role can be challenging, and results may take time, but you are the kind of person who stays committed and sees things through.
• Flexibility:  You’ll need to be comfortable with change, as referral flows change frequently.

Additional Information

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer . This should allow sufficient time for all necessary pre-employment clearances to be obtained

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave  plus bank holidays, with the option to trade for additional leave.
• EAP Support programme  available 24/7, including 6 free counselling sessions.
• Private medical insurance  and  life assurance .
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers  to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme  and  travel season ticket loan .
• Long service awards  to celebrate your commitment.
• Salary Finance  offering financial education and advice.
• The opportunity to purchase extra benefits like  critical illness cover  and  dental insurance .

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at View email address on jobs.smartrecruiters.com to discuss how we can support you

If you think you have what it takes, don't delay and apply today – We may shortlist and conduct interviews before the closing date and if we receive enough applications this role may close early.