Insurance Client Adviser

The role

Insurance Client Adviser

Competitive Salary
Full Time
Permanent Contract
Location: Telford
Monday to Friday – 9am – 5.30pm

Introduction to NFU Mutual 
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. 

About the Agency 
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.  

An exciting opportunity has now arisen within the Telford Agency.

About the role:
As a Client Adviser within our team, you’ll play a key role in the success of an expanding local business by ensuring our customers receive a first-class service.

This is a multi-disciplined role handling a wide range of personal and commercial policies and responsibilities include:
•    Providing new business quotations
•    Handling policy changes
•    Handling claims and renewals and providing customers with necessary service and advice
•    The ability to work to targets and deadlines
•    A flexible approach and the ability to work as part of a team

About you: 

•    A people person with drive, energy, and enthusiasm.
•    Strong interpersonal skills, communication skills and relationship building abilities.
•    Pro-active and the ability to work independently.
•    Experience of and an understanding of the insurance/financial sector is preferrable but not essential.
•    Strong IT Literacy: experience with Customer Relationship Management Systems is an advantage.
•    Minimum requirement of Grade C or equivalent in Maths and English

Our commitment to you:

We offer a professional, hardworking, yet supportive and friendly environment with strong team ethos and ethical practices. To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. Salary is dependent on skills and experience.

Benefits: 

Pension Contribution ~ 25 Days holiday + Bank Holidays ~ No Weekends ~ Free Parking

Please apply in writing with CV and covering letter to: View email address on agencycareers.nfumutual.co.uk

Closing date for all applications: 26th November 2026

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.