Pharmacy Manager UHCW

Job Summary
The Pharmacy Manager provides substantial operational leadership to ensure the safe, efficient, and financially sustainable delivery of pharmacy services. The postholder will be directly leading and developing the UHCW outpatient pharmacy team, setting clear performance expectations and embedding robust standards that promote safe, high-quality patient care and full regulatory compliance.

While applications are welcomed from individuals with strong operational and leadership experience, qualification as a Pharmacist or Accredited Checking Technician (ACT) is highly desirable and would provide valuable knowledge and insight to support the effective management and development of pharmacy services

Main Duties of the Job
The Pharmacy Manager provides decisive operational leadership to ensure the safe, efficient, and financially sustainable delivery of pharmacy services. The postholder leads and develops the pharmacy team, setting clear performance expectations and embedding robust standards that promote safe, high-quality patient care and full regulatory compliance.

They take responsibility for day-to-day service management, coordinating operational workflows, resolving issues proactively, and maintaining effective working relationships with clinical and non-clinical stakeholders. The role also carries accountability for driving income generation, managing expenditure, and restoring efficient, reliable, and financially responsible operations. Through strong managerial oversight and continuous improvement, the postholder supports long-term service excellence and organisational growth in alignment with company policies and strategic objectives.

About Us
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.

There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.

A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.

Details
Date posted: 30 July 2026
Pay scheme: Other
Salary: £40,288 to £51,598.30 a year
Contract: Permanent
Working pattern: Full-time
Reference number: 203-SWFTCS270
Job locations: University Hospital Coventry and Warwickshire, Clifford Bridge Road, Coventry, CV2 2DX, United Kingdom

Job Responsibilities

• Manage the pharmacy business to maximise its profitability in line with annual budgets and KPIs. Control costs and ensure all colleagues operate in line with business requirements and initiatives.
• Ensure the pharmacy complies with GPhC standards and other relevant guidance in order to provide safe pharmaceutical services where risks are minimised.
• Ensure all colleagues comply with operational guidance, SOPs and company policies.
• Ensure the pharmacy complies with the national NHS and local service contractual requirements and all other legal requirements relevant to the operation of a pharmacy.
• Ensure all relevant stock control principles and policies are adhered to and pro-actively drive down stock holding to ensure optimised stock levels are maintained.
• Forward plan and manage all business activity to ensure required actions are completed in a timely fashion and to the required standard.
• Embed exceptional patient and customer service as a core value within the pharmacy and ensure that all colleagues promote this core value with patients, customers and local healthcare professionals.
• Monitor team performance against a range of key performance indicators, including customer satisfaction (and the prompt and effective response to complaints), value for money, formulary compliance, response to incidents, errors and product alerts. Contributes to periodic reviews with the Trust Head of Pharmacy as the commissioner of services and with the Managing Director. Submits and acts upon InPhase incidents in a constructive and timely manner
• Proactively manage the performance of the team, provide coaching and development to achieve excellent standards and exceptional customer care.
• Pro-actively ensure that all colleagues are utilising their skills and knowledge effectively to drive productivity in the pharmacy.
• Ensure the whole pharmacy team have a sound working knowledge of all activities associated with running a pharmacy by utilising all available training across all platforms.
• Protect colleagues and premises by ensuring compliance to all security policies and procedures

Knowledge, Skills and Experience Required
Accreditation Skills: The post holder will hold an Accuracy Checking Technician qualification for 2 years or more.
Managerial Skills: Essential proven successful experience in managerial role of similar background. Capability to lead pharmacy team effectively and strategically. Confidence in leadership skills to set a positive working environment.
Analytical and Judgment Skills: Ability to accurately gather, interpret, and analyse information to fulfil job responsibilities. Strong numerical analysis, critical reasoning, and effective decision-making capabilities to support administrative, procurement, and HR functions.
Planning and Organisational Skills: Effective prioritisation and organisation of tasks to meet tight deadlines within a fast-paced environment. Thinks and plans ahead, continuously striving to maximise efficient working processes. Coordinating short-term activities such as meetings and procurement processes, while supporting longer-term strategic planning for pharmacy service improvement. Proactively managing own workload and supporting others in the team as needed.
Governance Skills: Ability and knowledge to provide robust information governance practices within the pharmacy and team to ensure information complies with legal and regulatory compliance.

Measurable Result Areas:
Accountability: Working within defined parameters and guidelines to ensure compliance with Trust policies and procedures. Exercising initiative to independently resolve queries and escalate issues as required.
Responsibility for Policy/Service Development: Supporting the Superintendent Pharmacist and senior pharmacy staff in implementing operational improvements. Contributing to the refinement of administrative processes and supporting documentation for quality assurance and compliance.
Responsibility for Information Resources: Maintaining accurate and secure databases, logs, and records in line with governance and confidentiality standards. Managing and updating HR systems, prescription archives, and procurement records to support audit readiness and regulatory compliance. Maintaining accurate records and providing detailed reports to support strategic decision-making.
Management Responsibility: Providing guidance and support to team where and when required. Collaborating effectively with pharmacy leadership to achieve departmental goals.
Communications and Working Relationships: Motivates self and others to excellence and continuous excellence. Communicates in a timely and precise way and encourages two-way communication. Demonstrates team spirit and a sense of responsibility for mutual goal. Determines the direction for own team and ensures that goals and responsibilities within the team are clearly defined and monitored regularly. Actively promotes an organisation of diversity and cooperation.

Person Specification
Qualifications
Essential

• NVQ Level 2 in Pharmacy Services
• GCSE at Grade C or above in Maths and English or equivalent
• UK Pharmacy dispensing accreditation and experience

Desirable

• Accredited Management course
• Accredited information governance course
• Qualified Accuracy Checking Technician
• Degree in Pharmacy (Masters or equivalent)

Experience
Essential

• Previous management/ supervisor role

Desirable

• Previous experience managing/supervising outpatient pharmacy
• Experience in managing stock control within pharmacy

Skills
Essential

• Effective People Management skills.
• Understanding of professional regulations relevant to pharmacy operations.

Desirable

• Understanding of relevant NHS contractual requirements.
• Strong business acumen

Personal Qualities
Essential

• Has knowledge of their own area of responsibility.
• Has knowledge of own area of work and is able to perform duties to the best of their ability
• Remains professional and works with integrity and honesty
• Is supportive of others
• Confident, articulate and assertive when required

Other
Desirable

• Car driver and access to own transport

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer Details
Employer name: SWFT Clinical Services Ltd
Address: University Hospital Coventry and Warwickshire, Clifford Bridge Road, Coventry, CV2 2DX, United Kingdom
Employer's website:

Employer Contact Details
For questions about the job, contact:
Operations Administrator Clinical Health Division
Bethany Taylor
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